Who are we?
Our vision
Helping businesses succeed, secure, and humanise their digital transformation.
The world of enterprise information systems is undergoing a major transformation: digitalisation has made it essential for every employee to work daily with their computer, smartphone or tablet.
Enterprise application users (SAP, Oracle, Cegid, etc.) are now overwhelmed by the sheer number of applications – on average, around ten – and this number keeps increasing (+57% in 3 years, Okta).
It is important to remember the obvious: employees are not there to use IT applications, but to work: to follow processes, complete assigned tasks, and do so as efficiently and productively as possible.
Shortways’ mission is to support them in this challenge by providing seamless access to the information they need, directly within their work application.
The right information, at the right time.
We aim to usher businesses into a new era where digital technology serves their operational efficiency, their employees, and their customers.
As such, we support employees in getting to grips with a new tool and using it in their daily work.
How? By offering contextual solutions integrated into corporate applications that accelerate adoption (Shortways Assistant) and reduce support costs (Smart Ticketing).
Shortways in key figures
Creation of Shortways, developer of a DAP and business ticketing software
employees
euros in revenue
Deployed in 30 countries and 26 languages
clients: Mid-sized Enterprises and Large Accounts with 1,000+ employees
successfully completed projects
active users
of assistance provided
Our unique strengths
Human-Centred Approach
- Not a chatbot, but an integrated and customisable in-application assistant
- AI as a technological enabler, complementing rather than replacing humans
Business Process-Focused
- The DNA and history of the Shortways team
- Our product offering’s original positioning
Cost Reduction-Oriented
- Maximising ROI of enterprise applications
- Enhancing the performance of business support teams
Our certifications
They trust us, check out their stories:
Orange
ERP Software
“In 2 years, the number of incoming e-mails to the Supplier Relations department has been divided by 2”
GRTgaz
TAM Software
By investing €6 per employee, we have saved €440 per employee and added value to 970 hours per administrator”
France Télévisions
ERP Software
“The analysis of tickets gives an agile side which makes it possible to be responsive to requests, and to better guide users”
InVivo group
HRIS Software
“Arriving with a solution like Shortways and its Starter Kit of content is a very important guarantee.”
TotalEnergies
HRIS Software
“Shortways has helped improve the user experience by making the platform easier to use.”
IGPDE
HRIS Software
“Shortways is easy to use, and administrators get the hang of it quickly. They have been an effective support”
CA-GIP
PPM Software
“The handling of Triskell was successful despite a difficult context and a very tight schedule”
Vinci
HRIS Software
“We have a simple, direct communication to all users spread across the different companies of the Group!”
Bouygues Telecom
HRIS Software
“The solution was great because we could do a lot of things and it met our needs so we didn’t hesitate very long”
A big company
ERP Software
“With Shortways, we had divided the number of calls to the support team by 10 in just 3 months”
Orange Business Services
ERP Software
“A 100% digital training solution to train our users in the new ERP!”
Sodexo
ERP Software
“The Shortways solution generates significant efficiencies in the dissemination and ownership of the Group repository”
Engie
HRIS Software
“The Shortways digital assistant has helped secure the maintenance campaign and increase its completion rate”
Total
CMS Software
“Shortways has allowed us to improve employee productivity and capitalize on knowledge”
In a nutshell, Shortways is:
🐓 Working with a dynamic French company that is attentive and responsive to your needs.
🧩 Building THE project that suits YOU, with personalised support from our team, fostering close collaboration and trust.
🚀 Becoming a key player in our solution by contributing to its continuous improvement.
Because it is through the active participation and valuable feedback of our clients that we can evolve our solution to meet your expectations and needs.
How about a chat about your project?