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Shortways Assistant for CIOs

How to better manage user support?

Application support regularly receives tickets from poorly qualified media, which wastes time for IT teams with many round trips to find the source of the problem.

How to support users during developments?

Users may not read release notes for new versions of their app. Lost in their navigation, they solicit support teams that regularly receive poorly qualified requests.

How to better optimize the use of applications?

Many features of business applications are little to not known to users. This situation is becoming more and more frequent especially with the proliferation of SaaS software that is constantly evolving.

Shortways Assistant is THE solution to your problems!

Shortways Assistant

With Shortways Assistant, you can:

Fluidize your user support

By capturing the screen from which the user submits his support request, the assistant makes it easier for support teams to take care of the problem: requests are better qualified.

Reduce your user support costs

Users are better informed and guided when using the software. The Shortways assistant is available 24/7 to answer users’ questions and avoid calls to support.

Effectively accompany your evolution

Our digital assistant allows better support for employees when changing your applications by notifying them directly in the application and guiding them on new screens.

Shortways: a first level of support to increase the performance of business software users

Shortways‘ virtual assistant improves and helps ensure the adoption of enterprise software by all employees, regardless of their profile. 

By integrating contextual information directly into your business application, our solution trains, informs and supports users in the use of your application. The Shortways virtual assistant can be integrated on any type of content:  business procedures, text definitions, business rules, micro-learning, PowerPoint slides, images, etc. 

Users are more self-reliant in their tasks because they can access relevant information where and when they need it! As a result, they have less need to request user support when browsing the tool. 

In addition, the submission of an assistance ticket is facilitated and better qualified with the Shortways Assistant: the assistant captures the screen from which the ticket is issued and informs your IT team. This is more efficient, and the processing time of the problems is therefore reduced. 

The Shortways virtual assistant is an important part of your digital transformation. It meets different needs and makes your deployment and takeover project a success! 

 

What are you waiting for?