Our customers, users of the Shortways solution

The real differentiator in this project—saving time and ensuring high efficiency—was the responsiveness of the Shortways team. Whether it was our dedicated consultant or a member of the technical team, no one ever hesitated to rewrite a line of code or reconfigure something for us to ensure everything was truly perfect and aligned with our expectations.

Digital assistants can do a lot of things, but powering them requires a lot of investment and time. Arriving with a solution like Shortways and its Starter Kit of aids that you just have to enrich gradually by creating specific content is a very important guarantee of insurance.

The Shortways assistant is an intuitive and easy to handle tool. Moreover, the Shortways team is available, and we have been well guided.

The Shortways platform has helped us a lot in supporting change. We have continuously improved the information provided to users upon arrival, with the development of documentation explaining the processes to be followed in great detail.

Our challenge was to successfully deploy COL’T to all of our employees and Shortways has largely contributed to this success: the results are very positive!
After 1 year of use, by investing €6 per employee in the assistant, GRTgaz has achieved savings of €440 per employee and 970 hours per administrator.

Shortways is easy to use, and administrators get the hang of it quickly. The Shortways team has been omnipresent in providing us with very effective support and guidance to get us started with the product.

The Shortways solution was great because we could do a lot of things and it met our needs so we didn’t hesitate very long.

Shortways made it possible to train users during the deployment of the ERP thanks to messages directly integrated into the ERP. And today, we’re helping new users get to grips with the tool.

With Shortways, the handling of our new tool was successful despite a difficult context and a very tight schedule. The step by step has been very popular with users. We were then able to capitalize on our assistant by benefiting from the evolutions made regularly by the publisher.

With the health crisis, when we knew we were going to remotely deploy the application, we thought that this digital assistant would be the right tool as the 1st contact with end users […]. The analysis of tickets gives Shortways an agile side which makes it possible to be responsive to requests, and to better guide users.

Thanks to Shortways, we have a simple, direct communication to all users spread across the different companies of the VINCI Group!

A 100% digital training solution to train our users in the new ERP!

The Shortways digital assistant helped secure the maintenance campaign and increase its completion rate!

Shortways decreased the number of helpdesk calls by 10!

Shortways offers a new way of working, improving employee productivity and capitalizing on knowledge.

Shortways improves efficiency considerably by facilitating the appropriation of the Group data repository!