With the health crisis, when we knew we were going to remotely deploy the application, we thought that this digital assistant would be the right tool as the 1st contact with end users […]. The analysis of tickets gives Shortways an agile side which makes it possible to be responsive to requests, and to better guide users.

Thanks to Shortways, we have a simple, direct communication to all users spread across the different companies of the VINCI Group!

The Shortways digital assistant helped secure the maintenance campaign and increase its completion rate!

Shortways decreased the number of helpdesk calls by 10!

Shortways improves efficiency considerably by facilitating the appropriation of the Group data repository!

Shortways offers a new way of working and improves staff productivity!