Sharing a financial data repository
Shortways improves efficiency considerably by facilitating the appropriation of the Group data repository !François Tesaynine
Context and Challenge
Sodexo needed to improve the reliability of accounting data and reporting from its subsidiaries and business units.
Sodexo installs the Shortways Virtual Assistant for 200 staff and create a 1800-page wiki
A better communication, a 15% fewer requests for support and a shared financial data repository
In line with its corporate values, Sodexo wished to invest in support systems for its teams working around the world. Sodexo staff responsible for financial consolidation and reporting, dispersed across 80 countries, apply specific processes to ensure the reliability of the data they report.
Staff turnover was resulting in training issues, as evidenced by the number of calls for business support, so Sodexo Group Performance Solutions (GPS) unit decided to optimize communication between headquarters and other entities and to efficiently share a financial data repository
Shortways relieves the training and support burden of headquarters staff. Everyone shares a single financial data repository, which means that local teams are now more autonomous and enjoy access to contextualized business information in their financial application.
Page wiki created
Fewer requests for support
Copyright : Sodexo Group Media Library / Jacques GRISON