SODEXO

Sharing a financial data repository

€œShortways improves efficiency considerably by facilitating the appropriation of the Group data repository !

François Tesaynine

VP Group Performance Solution, SODEXO

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Context and Challenge

Sodexo needed to improve the reliability of accounting data and reporting from its subsidiaries and business units.

 

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Solution

Sodexo installs the Shortways Virtual Assistant for 200 staff and create a 1800-page wiki

 

Benefits

A better communication, a 15% fewer requests for support and a shared financial data repository

Improve the reliability of accounting data and reporting from its business units and subsidiaries 

In line with its corporate values, Sodexo wished to invest in support systems for its teams working around the world. Sodexo staff responsible for financial consolidation and reporting, dispersed across 80 countries, apply specific processes to ensure the reliability of the data they report.

Staff turnover was resulting in training issues, as evidenced by the number of calls for business support, so Sodexo Group Performance Solutions (GPS) unit decided to optimize communication between headquarters and other entities and to efficiently share a financial data repository

Assist usage and provide first-level business support
To meet its financial data quality challenges, Sodexo decided to install Shortways€™ virtual assistant for all staff using Oracle Hyperion Financial Management software, as a means of communicating reliable information and documentation to them quickly via a single canal, and avoiding the use of email.
Shortways was a natural choice in view of its ease of use and light maintenance. After centralizing and organizing all its business knowledge in a wiki library on a Microsoft Sharepoint intranet, Sodexo deployed Shortways for 200 financial staff.
Autonomy and dynamic communication

Shortways relieves the training and support burden of headquarters staff. Everyone shares a single financial data repository, which means that local teams are now more autonomous and enjoy access to contextualized business information in their financial application.

users equipped

Page wiki created

%

Fewer requests for support

Copyright : Sodexo Group Media Library / Jacques GRISON