Support the users of your supplier portal
How to support your multiple suppliers?
A company can have many suppliers. These suppliers have turnover. This regular renewal of staff generates a need for constant support on your supplier portal.
How to facilitate navigation in your portal?
Your suppliers work on portals other than yours. This juggling between the different platforms can lead to difficulties in appropriating your portal and therefore generate a lot of support requests.
How to secure the data entered?
Poor adoption of your portal leads to entry errors. Securing the data of your supplier repositories, your supplier orders and invoices is an essential issue in ensuring quality data.
Shortways Assistant is THE solution to your problems!
With Shortways Assistant, you:
Support all your user profiles
Your users are supported throughout their navigation in your supplier portal. They therefore carry out their tasks smoothly and take control of your portal more easily.
Streamline the use of your software
Thanks to the support of your suppliers in the portal, their tasks are made easier and faster. This is essential time saving for your suppliers.
Secure the data entered by your suppliers
With the support offered by our digital assistant, your suppliers know exactly what to enter, which reduces potential entry errors due to poor appropriation of the portal.
Shortways: a first level of support to increase the performance of business software users
Shortways’ Virtual Assistant improves and helps sustain adoption of your Supplier Portal by all employees, regardless of their profile.
By integrating contextual information directly into your portal, our solution trains, informs and supports users in the use of your application. The Shortways virtual assistant can integrate any type of content: business procedures, textual definitions, business rules, micro-learning, PowerPoint slides, images, etc.
Suppliers are more autonomous in their tasks, because they can access relevant information when and where they need it! They therefore have less need to solicit user support when browsing the tool.
The Shortways Virtual Assistant is an important member of your digital transformation. It meets the different needs and makes your deployment and start-up project a success!
What are you waiting for?
The ambition of Orange is to be the trusted partner in the service of the digital transformation of its customers.
Orange, which deployed its Supplier Portal in 2019, called on Shortways to support and empower its suppliers and accelerate the membership process.