+33 2 43 53 18 81 info@shortways.com
  • English

A unique solution to facilitate the adoption of your software

Provide efficient support to your users with just one tool!

Shortways Assistant

Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis! Shortways Assistant displays tooltips, step-by-step guidance or FAQs for more efficient employees who are better trained in their digital applications.

Discover our features for users!

 

Guide your users with contextual step-by-step

The step by step guides the user step by step to complete a task in the application (consultation, entry, etc.)
Your operating methods are digitized thanks to guides and interactive tutorials.

The advantage?

Goodbye big user manuals that nobody reads! The user learns to navigate the application, discovers new processes independently …

Communicate effectively with notification bubbles

 
The plus?
 
Your user communication is easier and more efficient
 

Quickly answer user questions with the FAQ

Your employees have immediate answers to the most frequently asked questions within their interface.

How?

Each FAQ link directs the user to an explanation sheet.

Users are no longer looking for an answer: they get it in 1 click!

Streamline your user support with your assistance request functionality

Users can enter a support request directly from their application.

How?

The contextualized request (screen, profile, language) is sent by email to your support team or to your ITSM ticketing tool.

 

Assist and explain your data to your users with contextual help

With this help, your users can access, in 1 click, contextually, training content (videos, text, definitions, PowerPoint etc.)
Context-sensitive help also provides help with lists of values and other data.

The benefits?

The user is more reassured and makes the best input choices.

Easily find content with the search bar

The search allows you to enter one or more keywords and directly display the corresponding results. The results are presented according to their relevance.

The profit?

Searches make it easy to find any content: FAQ, contextual help, notification even if the user is not in the right screen!

And for administrators? What are the functionalities of the Shortways solution?

Manage your content independently

 

Create and maintain helpers, step by step, bubbles, FAQs thanks to Shortways Designer, directly from your application.

The advantage?

You create your content in your software on the screens you need and all without changing screens!

Dashboards & statistics

 

Manage and measure the use of Shortways Assistant:
– Most clicked FAQ links
– News marked as read
– Most viewed help
– Most played step by step

The benefits?

You easily decide what content should be maintained or not.

In addition, statistics can be anonymized in order to comply with your privacy policy.

Interested in seeing them in action? Ask us for a demo!