Secure Your Change Management with Shortways
How to communicate to the users?
User communication is a crucial part of driving change. It is necessary to know how to adapt and target them well in order to guarantee the success of their digital transformation.
How to effectively train your employees?
Digitalization leads to many changes in the way we work. New tools are emerging and users need to be effectively trained.
How do you animate your user community?
Having feedback on your tools and processes is important as well as measuring user satisfaction on a regular basis.
Shortways Assistant is THE solution to your problems!
With Shortways Assistant, you can:
Ensure effective user communication
Our helps allow you to tailor your communication to your users’ profiles or language. This will make it easy for you to inform your employees of what’s new in your software.
Guide your users through your software
Your employees are supported step by step throughout their navigation. As soon as needed, the user can use the Assistant, which is available at any time in the application.
Collect reviews from users of your software
With the Shortways Assistant, you can easily submit satisfaction forms to your users. You can easily collect feedback from your employees and improve your user experience.
Shortways: a first level of support to increase the performance of business software users
By integrating contextual information directly into your business application, our solution trains, informs and supports users in the use of your application. The Shortways virtual assistant can be integrated on any type of content: business procedures, text definitions, business rules, micro-learning, PowerPoint slides, images, etc.
Users are more self-reliant in their tasks because they can access relevant information where and when they need it! As a result, they have less need to request user support when browsing the tool.
In addition, the submission of an assistance ticket is facilitated and better qualified with the Shortways Assistant: the assistant captures the screen from which the ticket is issued and informs your IT team. This is more efficient, and the processing time of the problems is therefore reduced.
The Shortways virtual assistant is an important part of your digital transformation. It meets different needs and makes your deployment and takeover project a success!
What are you waiting for?
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