Estimate the ROI for my DAP
Estimate your return on investment Shortways thanks to our calculator and our arguments to support your case to your hierarchy!
After reading our page “What is a Digital Adoption Platform” (or “DAP”), you are now henceforth unbeatable regarding this training digital assistant, and are convinced that this is The solution you need in your organization? All that’s left to do now is to build the case to convince your hierarchy to adopt it.
To do so, the economic aspect and the Return on Investment (“ROI”) is unmissable to justify this investment!
In this article, we provide you with the keys to convince to adopt a DAP, as well as a personalized savings calculator to fulfill in very few clicks at the bottom of this page to support your case!
The first objective of a digital adoption platform is to reduce user training costs
On average, the daily cost by user of a face-to-face training is of €500 (trainer’s cost, presentation supports, travel logistics, …).
Before the beginning of 2020, face-to-face training and paper or PDF handbooks were still very widely used as the standard. However, an endogenous user demand was already emerging towards on-demand, “all-in-one” training, that is to say directly integrated into the applications.
In fact, as employees have to use more than 10 applications in Human Resources alone, studies such as those by Josh Bersin show a trend towards a “flow of work”, an integration of ad hoc training in their tools, so that the user can be efficient faster at the right time without constantly having to change screens. And it is not the health crisis and the changes in working methods that it induces that will prove it wrong!
This, since a digital adoption platform offers a digitized training assistant, you reduce your initial training costs as part of the deployment of a new application, and optimize the investments in change management:
- Simplification of the deployment’s set-up
- Training mode speeding up the adoption
- Reduction of the content to be created and maintained with more relevant and useful content because it is contextualized (unlike PDF guides accessible off-screen)
- Secured project timing
- Digitized content transmitted to each team, and reusable for subsequent deployments
- Acceleration of the transition between the deployment’s stages
- Release of project teams more quickly
But you also reduce your RUN training costs for news users:
As user training is now digitized and contextualized, you reduce your logistic costs, especially if you have a high turnover within your structure:
- No planning organization is required, neither trainer cost, or employees travel expenses, among others.
- Less expensive training content: contextualized, they are quicker to integrate and consult, and digitizing user handbooks is an economical solution allowing costs to be spread over time, and is less expensive than paper or bulky PDF handbooks, especially for maintenance or upgrades matters.
- Easily translatable content to be delivered in all the languages used in your organization
- Centralized and harmonized training communication
On average, the estimated savings of a digital adoption platform like Shortways is of 15 to 20%.
IT support earnings
Getting started is faster, users are empowered by resorting to this “self help”, this first level of digitized support, rather than creating assistance requests.
Thus, the last cost impacted by the DAP is related to your application support, whether internal or offshore.
Today, the cost of a 1st level application ticket is estimated between €6 and €12, compared to €20 to €40 for a 2nd level ticket.
By training and empowering users in their problem solving, you will reduce the volume of 1st level tickets (the basic questions being answered thanks to the content), and consequently those of 2nd level.
In case a user does not find his answer thanks to the DAP’s features, the latter will create a user reflex because he will be able to enter his ticket request directly from the application, thanks to the qualified assistance request feature towards the support. These requests are qualified because they allow the support to receive the context of the user screen from which it was sent, and the latter can also insert a screenshot, thus reducing:
- the number of qualifying round trips,
- the number of rebounds between the different support levels,
- therefore the execution time and cost of a ticket will be reduced.
Your support teams, relieved of this management, will be more efficient and will focus on other areas such as improving the software.
Thanks to the profits of the 2 previous components, the assistant will have a direct impact on your collaborator’s efficiency.
Indeed, better trained users are more efficient and performing users, who will know how to use and benefit from the full potentiel of your application, and will waste less time in finding answers in order to carry out their tasks.
In addition, if they are satisfied with these support features, they will become ambassadors of it and spread the practice.
For your employees with higher responsibilities, the completion rates will be optimal in order to carry out their activities (employee files, recruitment procedures, documentary packages provided on the supplier portal, financial consolidations, etc.) and achieve their objectives.
Finally, data entries are harmonized and made more reliable, and real-time information, thanks to features such as notification bubbles, make it possible to react and communicate at any time, in order to minimize the risk of entry errors, and thus you allow you to support your strategic decision-making with high-standard reports.
To conclude, your return on investment is also measurable in terms of continuous improvement of your applications, since a DAP provides real objective data / statistics on training needs, the use of the application, as well as support requests.
Calculate your return on investment with Shortways
To help you answer this questions and estimate the savings you could make by adopting our Shortways Assistant, use our Shortways ROI calculator:
Contact us for a demo, to see how you could integrate Shortways to your environment, and discuss how to put user satisfaction back in your core digital adoption strategy!
This post is also available in: Français (French)