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Shortways Assistant for ERP

How to train your entire user base?

Areas such as the Purchasing domain have a large volume of user data that ranges from employees to suppliers. Reaching all users is complex.

How to support the multitude of professions related to ERP?

ERP software supports many areas (purchase, finance, accounting, logistics, etc.). The support users related to the different trades from these areas is very different.

How to make user-entered data more reliable?

Ensuring good quality of the data entered is crucial. Poor input data can lead to future errors and thus affect the reliability of the data that entered the software.

Shortways Assistant is THE solution to your problems!

With Shortways Assistant, you can:

Reach all your employees, regardless of their profile

Shortways Assistant comes to your employees as well as your suppliers. Your employees are guided in their software, and your suppliers in their supplier portal.

Send different helps tailored to the user's profile

Our digital assistant offers different content of helpable adaptable according to the user profile. In addition, it has different types of aids that are suitable for everyone. 

Secure data entered by your users

With the assistant, access to information and procedures is facilitated. Your users have access to specific aids such as documenting the types of accounting documents.

Shortways: a first level of support to increase the performance of business software users

Shortways‘ virtual assistant improves and helps ensure the adoption of enterprise software by all employees, regardless of their profile. 

By integrating contextual information directly into your business application, our solution trains, informs and supports users in the use of your application. The Shortways virtual assistant can be integrated on any type of content:  business procedures, text definitions, business rules, micro-learning, PowerPoint slides, images, etc. 

Users are more self-reliant in their tasks because they can access relevant information where and when they need it! As a result, they have less need to request user support when browsing the tool. 

In addition, the submission of an assistance ticket is facilitated and better qualified with the Shortways Assistant: the assistant captures the screen from which the ticket is issued and informs your IT team. This is more efficient, and the processing time of the problems is therefore reduced. 

The Shortways virtual assistant is an important part of your digital transformation. It meets different needs and makes your deployment and takeover project a success! 

 

What are you waiting for?