Shortways for Oracle ERP Cloud
How to support users with different professions?
Domains like the Purchasing domain have a large volume of user data that ranges from employees to suppliers. Reaching all users is difficult.
How to improve the appropriation of your ERP?
Oracle ERP Cloud supports many areas (purchasing, finance, accounting, logistics, etc.). The support for users linked to the various trades from these fields is very different.
How to make the data of your Oracle ERP Cloud reliable?
Ensuring good quality of the data entered is crucial. Wrong data entered can cause other errors in the future and thus affect the reliability of the data that is entered into the software.
Shortways Assistant is THE solution to your problems!
With Shortways Assistant, you :
Support all your users on Oracle ERP Cloud
Our digital assistant supports your users with their purchase requests, sales management, financial reports and other tasks.
Support your employees on Oracle ERP Cloud
Our digital assistant supports your users in their purchase requests, sales management, financial reports and other tasks.
Secure the entries of your employees
By supporting users during their tasks, our digital assistant reduces the risk of incorrect entries. Your data will be of better quality.
Shortways: a first level of support to increase the performance of business software users
Shortways‘ virtual assistant improves and helps ensure the adoption of Oracle ERC Cloud by all employees, regardless of their profile.
By integrating contextual information directly into your business application, our solution trains, informs and supports users in the use of your application. The Shortways virtual assistant can be integrated on any type of content: business procedures, text definitions, business rules, micro-learning, PowerPoint slides, images, etc.
Users are more self-reliant in their tasks because they can access relevant information where and when they need it! As a result, they have less need to request user support when browsing the tool.
In addition, the submission of an assistance ticket is facilitated and better qualified with the Shortways Assistant: the assistant captures the screen from which the ticket is issued and informs your IT team. This is more efficient, and the processing time of the problems is therefore reduced.
The Shortways virtual assistant is an important part of your digital transformation. It meets different needs and makes your deployment and takeover project a success!
What are you waiting for?
Orange Business Services
The ambition of Orange Business Services is to be the trusted partner in the service of the digital transformation of its customers.
Orange Business Services, which deploys Oracle ERP Cloud on more than 120 legal entities, called on Shortways to support these deployments, harmonize its business processes and modernize the work tools of its employees.
After more than 10 years of using Oracle E-Business Suite, support still received more than 2/3 of its calls on the 2 historical transactions.
The Digital Assistant Shortways was chosen as a unique tool for the adoption and support of users, with a view to anchoring training.
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