Context & Stakes
Orange Business Services ambitions to be the trusted partner servicing the digital transformation of its customers
Present in 220 countries and territories, Orange Business Services provides its customers with the best expertise in cloud computing, mobile business, customer relations, M2M, security, unified communications, videoconferencing and broadband. Orange Business Services has won the title of best global operator six times at the World Communication Awards.
Orange Business Services in a few figures: more than 7 billion turnover in 2017, more than 2 million professional customers, SMEs and companies and 240 large companies in France, more than 3,000 multinational customers worldwide. An international presence: more than 20,000 employees worldwide in 166 countries.
Orange Business Services deploys Oracle ERP Cloud on more than 120 legal entities in 75 countries (more than 10,000 employees).
The project presents two challenges, firstly that of harmonizing the time management, project management, accounting / finance, and purchasing processes for the four OBS ecosystems.
Secondly, that of modernizing the work tool for all employees.
Support the deployment to more than 10,000 users for 3 years
Orange Business Services has chosen to base all of its training on the Shortways solution, and has also called on Shortways for the creation and maintenance of training content.
Thanks to the perfect integration of the Customer Success Shortways team into the OBS project teams, the training content produced could be personalized as closely as possible to user needs: interactive step-by-step, videos, contextual help, procedures.
Speed, security and acceleration
Provision of the Shortways solution very quickly.
Acceleration of the handling of the new ERP.
Securing of the adoption of new processes according to the deployment over 3 years on 120 entities.
Download the Orange Business Services customer case