Supporting its users through their Finance & Procurement processes
The Shortways content evolved and adapted to the constant changes in screens, as well as to the improvements and developments in our organisation and business processes throughout the project.
Context & challenges
Deployment of Oracle ERP Cloud to standardise Finance and Procurement processes
Deploying a Cloud ERP and standardising processes
Louvre Hotels Group, a major player in the global hospitality industry, has deployed the Oracle ERP Cloud platform as part of its digitalisation program covering all its Finance and Procurement processes, in order to standardise its processes across Europe.
In 2022, the Group completed a first deployment wave. In autumn 2024, a feedback review conducted across the 28 hotels already deployed revealed a strong need for contextual assistance for Oracle users, leading Louvre Hotels Group to turn towards a digital adoption platform.
From January 2025, a first pilot implementation of Shortways was carried out, before being gradually rolled out across all deployment waves, incorporating the major Oracle Redwood version upgrade.
The project therefore addresses 3 key challenges:
- Resolving difficulties in Oracle adoption amongst users
- Reducing errors and clarifying Finance and Procurement business processes
- Developing contextual, real-time in-tool guidance for users
Solution
Integrating the Shortways Assistant into Oracle ERP Cloud
Integrating the Shortways Assistant into Oracle ERP Cloud
To ensure effective guidance throughout the evolution of their Oracle ERP Cloud platform, the Louvre Hotels Group teams made use of the following Shortways features:
– Interactive step-by-step guides, to walk Hotel Directors and head office teams through processes such as creating purchase requests, receiving orders, or reviewing invoices.
– Notification bubbles, to help users fill in fields correctly and to broadcast communications related to process updates.
– Contextual help, to support users following interface changes linked to the Redwood upgrade, and to prevent omissions during data entry in key processes.
– The search bar, to enable users to easily retrieve procedures, FAQs, and training materials using specific keywords, without leaving Oracle.
Benefits
- Reduction of the support burden on the Change team
- Autonomous and lasting onboarding of new users
- Improved experience for Hotel Directors and head office teams
Better guidance within the tool, leading to improved understanding and use of Oracle
Thanks to the integration of Shortways into Oracle ERP Cloud, employees benefit from real-time guidance, with contextual help continuously updated in line with tool and process developments.
By integrating Shortways from the pilot phase in January 2025, the team was able to prioritise high-value Finance and Procurement processes and tailor content to users’ maturity levels to improve data entry reliability. They were then able to share best practices across the various deployment waves.
This guidance has made it possible to maintain a high level of quality and user autonomy, scaling from 28 to over 150 deployed hotels: « Shortways is an opportunity for the company to formalise all of its processes. It reduces the onboarding and hypercare burden in the long term, and provides a sustainable communication tool to complement traditionnal channels. », concludes Sophie Bordeaux-Montrieux, Change Management Lead at Louvre Hotels Group.
Download the business case