Shortways, the digital assistant that makes it easier to adopt your business application
Are you deploying or managing a business application?
Do you want to reduce your user support costs?
Shortways speeds up your software grip and reduces the number of calls to support!
Train all your users
on your tools thanks to our interactive and customizable step-by-steps
Answer the most common questions
thanks to our contextual FAQ
Communicate effectively
to all your users with notification bubbles
Streamline your user support
capturing and transmitting better-qualified requests to your ticketing tool
Improve the handling of your software with our digital adoption platform Shortways Assistant
Speed up the grip of your apps
With Shortways Assistant, getting started with your new software is easy. Your users are accompanied during the first uses of their tool and are guided step by step. They are also supported at the time of the version upgrades to appropriate the new features of their interface.
Offer the right help at the right time!
Available immediately and at any time as soon as the user logs on to their application, Shortways Assistant offers the user multiple contextualized helps depending on his profile, and accompanies his gain of autonomy on his tools.
Make it easier to update your user documentation
At Shortways, we know your time is precious! Our Shortways Designer interface saves you time when creating, editing and publishing your user documentation!
Unleash your application support with Smart Ticketing
Reduce your application support costs
With Smart Ticketing, our user support ticket management platform, your users send requests boosted to context. Your support team has all the information in hand to answer in 1 exchange.
Streamline exchanges with your users
Your users do not have to leave their screen to ask you a business question: they are guided in their problem reporting directly from your tool. On the support side, provide a human response in the form of a real-time discussion, always from the business application in question.
Eliminate the most common questions
Unblock your users on their own by promoting self-help thanks to a knowledge base of known problems, and streamline your support.
They trust us, check out their stories:
Orange
ERP Software
“In 2 years, the number of incoming e-mails to the Supplier Relations department has been divided by 2”
GRTgaz
TAM Software
By investing €6 per employee, we have saved €440 per employee and added value to 970 hours per administrator”
France Télévisions
ERP Software
“The analysis of tickets gives an agile side which makes it possible to be responsive to requests, and to better guide users”
InVivo group
HRIS Software
“Arriving with a solution like Shortways and its Starter Kit of content is a very important guarantee.”
IGPDE
HRIS Software
“Shortways is easy to use, and administrators get the hang of it quickly. They have been an effective support”
CA-GIP
PPM Software
“The handling of Triskell was successful despite a difficult context and a very tight schedule”
Vinci
HRIS Software
“We have a simple, direct communication to all users spread across the different companies of the Group!”
Bouygues Telecom
HRIS Software
“The solution was great because we could do a lot of things and it met our needs so we didn’t hesitate very long”
A big company
ERP Software
“With Shortways, we had divided the number of calls to the support team by 10 in just 3 months”
Orange Business Services
ERP Software
“A 100% digital training solution to train our users in the new ERP!”
Sodexo
ERP Software
“The Shortways solution generates significant efficiencies in the dissemination and ownership of the Group repository”
Engie
HRIS Software
“The Shortways digital assistant has helped secure the maintenance campaign and increase its completion rate”
Total
CMS Software
“Shortways has allowed us to improve employee productivity and capitalize on knowledge”
Find out how Shortways can become your key tool for successful digital transformation
For you who manage an HRIS
Shortways Assistant helps you manage your annual interview campaings and thus increase your completion rate. Your training processes are made easier and your employees easily fill out their form.
Our Smart Ticketing solution increases user experience and satisfaction by speeding up problem resolution with a simplified support contact approach.
Accompany your users on your ERP with our digital assistant! Shortways Assistant allows you to support your users in your purchasing transformation, make your financial data entry more reliable and guide your suppliers through their dedicated portal.
Smart Ticketing reduces operational blockages while simplifying the contact approach to the support.
For you who are responsible ERP Finance/Purchases
For you who are a change consultant
Shortways Assistant supports driving your customers’ change. You’ll be able to make your user support and training content available to them faster but also in a safer way. But also increase user experience and satisfaction by reducing operational blockages.
Our assistant helps you smooth your application support chain and optimize application usage. It highlights the features of your app to you users, and helps you detect blocking areas for your users as they complete a process. Your users will perform better on your software, and your support team will be discharged!
For you who are CIO
You want to evaluate the ROI a digital adoption platform could bring you?
Take the test in 8 questions 👉
Do you have a question, a particular project or want a demonstration?
Contact us and let’s exchange on possibilities 👉