Jun 22, 2021 | Digital Transformation, Tips and Tricks
Why adopt an FAQ? An FAQ is a collection of answers to the most frequently asked questions (FAQ) from users. An FAQ helps to reduce the number of requests for Help desk, and it improves response rates. An FAQ can be considered a permanent help for users who can use...
Jun 21, 2021 | Tips and Tricks
Shortways tips and tricks to create effective notification bubbles! Key points: Communicate effectively within my user community Adapt your communication methods to current needs A notification bubble must: Be prepared and distributed in advance to allow time for...
Jun 21, 2021 | Tips and Tricks
Shortways tips and tricks to create effective contextual help! Key points: Digitize your user manuals Adapt your training methods to current needs Before creating contextual help, you should: Liaise with the Business teams to identify training needs Study the requests...
Jun 21, 2021 | Tips and Tricks
Shortways tips and tricks to create efficient step-by-step guides! Key points: Digitize your user manuals Adapt your training methods to current needs Before creating step-by-step guides, you need to: Identify training needs with business teams Study the requests...
Jan 5, 2021 | News, Tips and Tricks
Just released: the screenshot feature for assistance requests! At Shortways, innovation and responsiveness are among our key values. That’s why, in order to remain relevant and meet requests as best we can, our developers made changes to our Assistance Request...
