Oct 11, 2024 | IT, News articles, Smart Ticketing
Resolving user tickets quickly has become a strategic issue for companies that depend on their information systems, whether HRIS or ERP.When problems are not handled quickly, they can lead to work interruptions, delays in business processes, a drop in user...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In 2020, Freshdesk (ticketing system) observed an average of 1st response time to internal tickets of more than 24 hours.In a world of immediacy, this result is far too long to meet the satisfaction and quality expectations of your business staff. If agility and...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In a digitised environment where companies are heavily dependent on the Information Systems used in the daily lives of their employees (HRIS, ERP, CRM, …), the management of user tickets is becoming a strategic challenge. However, nowadays, the majority of tickets you...
Oct 3, 2024 | Digital Transformation, Finance, IT, News articles
At the crossroads of internal and external corporate relationships, the Finance and Purchasing Functions are at the heart of the stakes surrounding digitisation, and naturally follow its evolution.The deployment of their information systems must therefore be secured...
Oct 3, 2024 | Digital Transformation, Finance, IT, News articles
Or why it is not widely adopted Finance and Purchasing Functions are among the most digitised in companies, due to the massive introduction of ERP software over 30 years ago. Indeed, with such a need for reliable data, the Finance Departments were the first to...
Oct 3, 2024 | Digital Transformation, Finance, IT
5 blocking points in your training strategy 👇 95% of Purchasing Departments agreed that digital tools are going to be much more present and important in the daily lives of buyers (ADRA).As the use of digital tools has increased significantly in recent years especially...
