Jun 22, 2021 | Tips and Tricks
Which feature of a Digital Adoption Platform should I choose for my needs/use? Using a Digital Adoption Platform (DAP) means choosing to make available an innovative solution that is adapted to the changing needs of training and user support. A DAP can be thought of...
Jun 22, 2021 | Tips and Tricks
How to manage my DAP? Dashboards and statistics That’s it; now you know: What a DAP is, DAP features, DAP uses, You know how it is integrated with your application And how create content (for a refresher, you can click on the links to the articles! 😊) By now, you are...
Jun 22, 2021 | Tips and Tricks
How to set up my Shortways Digital Adoption Platform? You know about: Digital adoption platform Features Good practices Managing a DAP So, let’s imagine you have reached the conclusion that DAP is the solution to your digital transformation and adoption...
Jun 22, 2021 | Digital Transformation, Tips and Tricks
Why adopt an FAQ? An FAQ is a collection of answers to the most frequently asked questions (FAQ) from users. An FAQ helps to reduce the number of requests for Help desk, and it improves response rates. An FAQ can be considered a permanent help for users who can use...
Jun 21, 2021 | Tips and Tricks
Shortways tips and tricks to create effective notification bubbles! Key points: Communicate effectively within my user community Adapt your communication methods to current needs A notification bubble must: Be prepared and distributed in advance to allow time for...
Jun 21, 2021 | Tips and Tricks
Shortways tips and tricks to create effective contextual help! Key points: Digitize your user manuals Adapt your training methods to current needs Before creating contextual help, you should: Liaise with the Business teams to identify training needs Study the requests...
