Nov 22, 2024 | Digital Transformation, HR
Data quality is one of the cornerstones of a well-functioning Human Resources Information System (HRIS). Accurate, consistent data enables the seamless management of processes such as payroll, talent management and working time management. However, several obstacles...
Nov 22, 2024 | Digital Transformation, HR
A Human Resources Information System (HRIS) is an essential tool for managing HR processes. However, when it operates in silos, meaning it is separate from the company’s other systems and not interconnected with other departments, data quality is...
Nov 22, 2024 | Digital Transformation, HR
HR data is at the heart of a company’s management, but their reliability largely depends on the ability of employees to complete their personal information effectively, according to 63% of companies (2024 Benchmark by Le Cercle SIRH et Digital RH). However,...
Oct 11, 2024 | IT, News articles, Smart Ticketing
Resolving user tickets quickly has become a strategic issue for companies that depend on their information systems, whether HRIS or ERP.When problems are not handled quickly, they can lead to work interruptions, delays in business processes, a drop in user...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In 2020, Freshdesk (ticketing system) observed an average of 1st response time to internal tickets of more than 24 hours.In a world of immediacy, this result is far too long to meet the satisfaction and quality expectations of your business staff. If agility and...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In a digitised environment where companies are heavily dependent on the Information Systems used in the daily lives of their employees (HRIS, ERP, CRM, …), the management of user tickets is becoming a strategic challenge. However, nowadays, the majority of tickets you...
