Dec 16, 2024 | Smart Ticketing
When an issue arises in an information system like an ERP or HRIS, the user, unable to continue their task, has two options: Search for an answer in the available documentation. Contact someone within their organisation, such as a key user or a dedicated support team....
Oct 11, 2024 | IT, News articles, Smart Ticketing
Resolving user tickets quickly has become a strategic issue for companies that depend on their information systems, whether HRIS or ERP.When problems are not handled quickly, they can lead to work interruptions, delays in business processes, a drop in user...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In 2020, Freshdesk (ticketing system) observed an average of 1st response time to internal tickets of more than 24 hours.In a world of immediacy, this result is far too long to meet the satisfaction and quality expectations of your business staff. If agility and...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In a digitised environment where companies are heavily dependent on the Information Systems used in the daily lives of their employees (HRIS, ERP, CRM, …), the management of user tickets is becoming a strategic challenge. However, nowadays, the majority of tickets you...
