Dec 16, 2024 | Smart Ticketing
In complex digital environments like HRIS and ERP systems, it’s often assumed that users can accurately describe the problems they encounter. However, this misconception doesn’t align with reality. Most users lack both the technical skills and the methodology to...
Dec 16, 2024 | Smart Ticketing
When an issue arises in an information system like an ERP or HRIS, the user, unable to continue their task, has two options: Search for an answer in the available documentation. Contact someone within their organisation, such as a key user or a dedicated support team....
Oct 11, 2024 | IT, News articles, Smart Ticketing
Resolving user tickets quickly has become a strategic issue for companies that depend on their information systems, whether HRIS or ERP.When problems are not handled quickly, they can lead to work interruptions, delays in business processes, a drop in user...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In 2020, Freshdesk (ticketing system) observed an average of 1st response time to internal tickets of more than 24 hours.In a world of immediacy, this result is far too long to meet the satisfaction and quality expectations of your business staff. If agility and...
Oct 11, 2024 | IT, News articles, Smart Ticketing
In a digitised environment where companies are heavily dependent on the Information Systems used in the daily lives of their employees (HRIS, ERP, CRM, …), the management of user tickets is becoming a strategic challenge. However, nowadays, the majority of tickets you...
