Feb 3, 2025 | Smart Ticketing
In a professional world where digital systems drive a significant portion of processes, incident reporting has become a critical point in operations management. However, this process is not without challenges. One of the most common pitfalls is the incorrect...
Jan 31, 2025 | Smart Ticketing
Managing user support requests is essential to ensuring a positive experience and streamlining internal processes. However, many businesses observe an increase in support costs, which can heavily impact their overall budget. This cost inflation is often linked to...
Jan 27, 2025 | Smart Ticketing
Reducing the Total Cost of Ownership (TCO) of your business applications is a strategic goal for any company seeking to maximise the return on investment of its digital tools. The costs associated with business applications (such as ERP, HRIS, and CRM) go far beyond...
Jan 27, 2025 | Smart Ticketing
In a cost-reduction mindset, many companies consider outsourcing their user support to providers in low-labour-cost countries. On paper, outsourcing to less expensive geographical regions appears to be an obvious and effective way to minimise expenses. However, behind...
Jan 23, 2025 | Smart Ticketing
In a professional context where information systems are increasingly centralised, user satisfaction has become a strategic priority for businesses. A satisfied user not only uses tools efficiently but also becomes a system ambassador, spreading positive feedback...
Jan 23, 2025 | Smart Ticketing
Misconception: “The efficiency of business support services is not a priority for user satisfaction and company performance” The belief that business support plays a secondary role in user satisfaction and overall company performance is a common misconception....
