Feb 10, 2025 | Smart Ticketing
In an increasingly digital professional environment, managing tickets related to business processes has become a strategic priority. To maximise the efficiency of support services and enhance user experience, it is essential to adopt a realistic view of the challenges...
Feb 10, 2025 | Smart Ticketing
In many organisations, it is common to believe that every issue encountered with a tool or business process should automatically be forwarded to the IT Department. This assumption is based on the idea that IT is responsible for all technical and functional aspects of...
Feb 10, 2025 | Smart Ticketing
Business user support is a vital link in ensuring process efficiency and maintaining a seamless user experience. However, it often faces recurring challenges that hinder its performance. When left unresolved, these issues can significantly impact productivity and...
Feb 10, 2025 | Smart Ticketing
In today’s era of digital transformation, the role of support goes far beyond technical issues, extending to business processes. The goal is to effectively assist employees while ensuring business continuity. Proven practices from IT support offer valuable insights...
Feb 3, 2025 | Smart Ticketing
In many organisations, it is often assumed that users instinctively know how to contact their user support team when needed. However, this assumption is far from reality. A lack of awareness about the correct steps can lead to delays in resolving incidents, disrupt...
Feb 3, 2025 | Smart Ticketing
When using business tools within organisations, it’s common for employees to instinctively turn to a colleague for quick assistance when facing difficulties. While this approach may seem logical and efficient, it is based on a misconception that can lead to...
