The arrival of a new employee is always a pivotal moment for the company. Beyond the human aspect, there is also a technical and operational challenge: how to ensure that a new user is immediately comfortable in their digital environment, without delays or overloading the support team?
Discover six levers to streamline this onboarding process… and one tool that changes everything: the Shortways Assistant.
1. Remove access barriers from day one
The first hours are often spent getting to grips with the tools: activating logins, discovering interfaces, completing initial tasks. And this is precisely when the first obstacles appear. A forgotten password, an unclear screen, an incorrectly filled field, and the promise of a smooth start quickly collapses.
The Shortways Assistant guides the user step-by-step from their very first login, showing them where to click, how to complete a form, or how to launch their first process. Everything is contextualised, directly within the application.
2. Provide useful resources at the right time
New starters are often given a flood of documents even before they have met their team or opened their HRIS. This information overload, delivered too early, is quickly forgotten. The real need for assistance arises when the user is in front of the screen, faced with a concrete action to perform.
Thanks to the Shortways Assistant, resources are integrated into the tool’s screens: videos, step-by-steps, FAQs, and more. Users no longer need to search – they are guided right where and when they need it.
3. Tailor support to the user’s profile and role
A manager, an HR staff member or a field technician have neither the same expectations nor the same tasks. Yet training is often standardised, which can lead to frustration or disengagement. Support must be targeted, relevant, and adapted to each person’s actual use.
The Shortways Assistant allows customised content to be displayed based on role, language or user type. A manager will see guidance tailored to their processes, while a field worker will only access what is relevant to them.
4. Free up HR and managers from repetitive requests
New employees tend to ask the same questions: “How do I request leave?”, “Where can I find my payslip?”, “How do I complete my HR profile?” HR and managers then spend valuable time responding to basic queries instead of focusing on higher-value tasks.
With the Shortways Assistant, these common and recurring questions are answered instantly, directly within the tool. The user no longer needs to interrupt their manager or contact HR support for simple requests.
5. Establish clear reference points in early usage
The first days are crucial to help new users feel confident. It is essential that they know where to click, which steps to follow, and how to check that their entries are correct. An interface that is not well understood leads to stress, mistakes, and wasted time.
The Shortways Assistant inserts help bubbles, pop-ups or interactive tutorials into the HRIS. The user benefits from visual, interactive support that reassures them in their initial tasks.
6. Build autonomy from the first actions
An employee who successfully completes their first digital tasks independently gains autonomy, efficiency, and confidence. This immediately reduces their reliance on support, lightens their cognitive load, and strengthens their sense of control over their new role.
The Shortways Assistant promotes this autonomy by enabling each user to find the right help quickly, at every stage of their processes. Users learn by doing and build skills without leaving their working environment.
Conclusion
Ensuring the immediate productivity of a new hire is no longer just about one-off training or generic guides. It is the user experience, in context, that makes the difference.
By integrating intelligent digital guidance like the Shortways Assistant, you turn every action into a learning opportunity and every screen into a driver of autonomy.
Would you like to see the Assistant in action? Contact us today for a demo.
👉 Our next article will focus on why Suppliers are Key to Digital Procurement Transformation?
