As part of our white paper “The Adoption of Oracle Tools in the Age of Cloud and Artificial Intelligence” (French only), we conducted a Barometer survey with 61 members of the Association des Utilisateurs Francophones Oracle (AUFO).
This barometer provides a clear overview of how Oracle solutions are adopted within organisations. Beyond the figures, it highlights several key trends: uneven adoption levels, evolving training practices, and the growing role of user support in the success of projects. This analysis aims to draw out the main insights from the barometer and identify improvement levers to sustainably strengthen the effectiveness and adoption of Oracle environments.
Scope of the Barometer
This barometer, conducted jointly with AUFO, highlights the wide diversity of organisations using Oracle solutions (ranging from small structures to large corporations with complex systems) and spanning all sectors. More than 53% of respondents work in organisations with fewer than 5,000 employees, while nearly 18% work in companies with more than 100,000 employees.
It highlights an Oracle ecosystem undergoing rapid change, where cloud solutions and legacy applications still coexist.
A majority of respondents, 21% have deployed ERP Cloud.
Training on Oracle tools
Training effectiveness rating
2.98/4
Despite the rise of digital solutions, training practices remain largely traditional: 19% of respondents still rely on in-person training, while 22% use PDF or paper manuals. Digital formats are increasing but remain in the minority, highlighting a still partial evolution of training practices within organisations.
The evaluation of training effectiveness shows a clear trend: 62% of respondents rate its effectiveness at level 3 out of 4. A smaller portion of the panel considers the training highly effective, while others rate it at a lower level. Overall, these results indicate that training programmes are generally perceived as effective.
Adoption of Oracle tools
Employee adoption rating of Oracle tools
2.88/4
The study highlights that the adoption of Oracle tools remains incomplete: 21% of respondents consider adoption to be poor, with significant variations depending on the modules and their functional complexity. These results reflect differing levels of user adoption across organisations.
This partial adoption has direct consequences for operational performance. 85% of AUFO members report a decline in data quality when adoption is low, including 61% who consider the impact to be major. It also affects the quality and cost of support (84%), as well as employee satisfaction (92%) and manager satisfaction (87%), and even impacts the perception of the business function itself for 80% of respondents.
Support provided to users on business-related questions
User support still relies largely on human interactions, with users primarily turning to their colleagues (19%) or key users (18%) for help. Digital channels such as support portals or chatbots are far less frequently used. This organisation of support reflects a model that remains largely informal and dependent on direct exchanges, rather than structured around dedicated digital tools.
However, all AUFO members agree that support is a key factor in the adoption of Oracle tools, with service quality generally rated as satisfactory (3 out of 4).
User support therefore plays a central role in the day-to-day use of Oracle tools, helping not only to resolve incidents but also to guide employees in their practices. The results show that support acts both as a technical point of contact and as a channel for information sharing, making it a key player in sustaining usage and strengthening user capabilities within organisations.
The impact of the move to the cloud
The migration to the cloud has become widespread: 69% of the organisations surveyed have completed it within the past five years, without observing a major impact on adoption.
However, while technological environments have been modernised, user support and enablement methods have not evolved at the same pace. Many organisations still rely on practices inherited from on-premise environments. Only 33% have revised their support approach, revealing a persistent gap between technological innovation and the evolution of user practices.
The same dynamic can be observed in the organisation of user support. For 36% of respondents, the move to the cloud has nevertheless initiated some level of change.
The impact of the introduction of new AI-powered features
Artificial intelligence is emerging as a major lever for modernising Oracle environments, offering a more fluid, personalised and proactive experience while automating low-value tasks. However, its adoption remains mixed: 46% of respondents do not plan to deploy AI features in the near future, while 36% are preparing to do so and 18% are already using them. When implemented pragmatically and aligned with business needs, AI becomes a driver of efficiency, autonomy and user satisfaction.
Among respondents, 70% believe that artificial intelligence will have an impact on adoption and user support. This perception highlights expectations for an evolution in how users interact with tools and how support is delivered on a day-to-day basis.
The results also suggest that the integration of AI should be considered in close alignment with business needs and current usage patterns, in order to assess under which conditions it can contribute to greater efficiency, improved autonomy and an enhanced user experience.
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