In a market where digital adoption platforms are becoming essential to the effective use of business applications, Shortways has reached a major milestone. Following Everest Group’s latest sector benchmark DAP PEAK Matrix® Assessment 2025, our solution has moved from the “Aspirants” category to join the ranks of the “Major Contenders”.
This recognition reflects our bold technological choices, a clear vision for continuous user support in the RUN phase, and an unwavering focus on user experience – enabled by Smart Ticketing and the Shortways Assistant.
A market recognition that validates our strategic direction
The DAP PEAK Matrix® Assessment 2025 conducted by Everest Group now places Shortways in the Major Contenders category.
This shift highlights our solution’s ability to meet the critical challenges of digital transformation projects: supporting the adoption of business tools, securing day-to-day usage, and delivering measurable long-term ROI.
This change in positioning rewards a clear strategy: addressing onboarding and change management challenges upstream, while also ensuring support throughout the entire lifecycle of business applications.
Embedding support into the adoption strategy: our winning vision
Too often, user support ends with go-live. At Shortways, we believe that the learning curve never truly ends. User support should be seen as a continuous adoption lever.
What truly sets Shortways apart from other digital adoption platforms is our ability to go beyond embedded guidance and training – by fully integrating user support into the adoption strategy itself.
With Smart Ticketing, we are – to our knowledge – the only DAP offering in-app ticket creation directly within the business interface, without any context switching. Users can report an issue or ask a question without leaving their screen. The ticket is automatically qualified, enriched with contextual data, and routed to the right team.
By embedding request management directly into the workflow, we support users throughout the entire application lifecycle – from first click to incident resolution.
The result: improved adoption rates, reduced resolution times, and a continuously enhanced user experience – measurable and actionable.
Conclusion
Our advancement in the digital adoption platform benchmark confirms that our approach is the right one: providing end-to-end support – from initial onboarding to everyday usage.
By combining embedded assistance with intelligent support, Shortways meets the expectations of application managers and CIOs who are looking for sustainable, effective adoption of their business tools.
Learn more about Everest Group’s DAP PEAK Matrix® Assessment 2025 report
The assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading DAP providers, client reference checks, and an ongoing analysis of the DAP market (all industries and geographies).
It examines:
- DAP provider landscape’s dynamics
- Providers based on their market impact vision and capability
- Everest Group’s PEAK Matrix® evaluation of DAP providers
- DAP providers’ key strengths and limitations
Please contact Everest Group for the full report: “Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2025”
Or Shortways for more information regarding our solution: Contact us
