Blog

Discover in this article why asking a colleague for help instead of business support is a bad idea for business software.

Discover the impact of a poor incident reporting on your business software and 6 tips to avoid this pitfall.

Volume of tickets, processing time, hourly rate, etc. Discover 3 reasons for your high user support costs.

Self-help, prioritisation or trends analysis: discover our 4 secrets to reduce the TCO of your business application.

Discover 3 reasons explaining why thinking that outsourcing user support to reduce costs is a misconception.

Self-service, request tracking, user feedback, reducing response time,… Discover our 4 secrets to improve user satisfaction.

Misconception: “The efficiency of business support services is not a priority for user satisfaction and company performance”.

Discover why a complicated ticket creation process hampers your users’ performance and our tips to face this issue.

Knowledge base, automating responses, anticipating issues,… Discover THE secret to receiving fewer user tickets.

Discover why thinking that the intranet answers all user questions is a misconception, and 4 elements you need to reconsider.

Poor tickets qualification, lack of training, … Discover why you receive too many user tickets and the harmful impact on your business.

Ticket routing, user guidance, customised forms,… Discover our 3 tips to reduce back-and-forth in request qualification.