Blog
Shortways achieves EcoVadis Bronze certification: a strengthened CSR commitment
Learn more about Shortways’ CSR commitment through our EcoVadis Bronze certification: a guarantee of transparency and responsibility.
Experts speak – Ensuring the Adoption of a Training Platform, TotalEnergies
Discover the strategies implemented by TotalEnergies Learning Solutions to facilitate the adoption of its training platform.
5 Truths About Workplace Ticketing Systems
Ticket qualification, user guidance, organizational impacts, … Discover 5 truths to accept about user support.
Misconception About User Support: Forwarding Every Ticket to IT Is the Best Approach
Discover why forwarding every ticket to the IT department is not the right approach for effective business support.
The 6 Most Common User Support Issues
Delayed responses, insufficient qualification, … Discover in this article the top 6 most common business support issues.
Lessons to Learn from IT Support for Business Support
Anticipate, centralise, foster,… Discover our five lessons to learn from IT support for business support.
Misconception: My users know the process to contact their business support
Discover why believing that your users know the process to contact their business support is a misconception.
Misconception about User Support: asking a colleague is the best way to resolve issues with my business software
Discover in this article why asking a colleague for help instead of business support is a bad idea for business software.
The pitfall of poor incident reporting
Discover the impact of a poor incident reporting on your business software and 6 tips to avoid this pitfall.
3 Reasons Behind Your High User Support Costs
Volume of tickets, processing time, hourly rate, etc. Discover 3 reasons for your high user support costs.
4 Secrets to Reducing the TCO of Your Business Application
Self-help, prioritisation or trends analysis: discover our 4 secrets to reduce the TCO of your business application.
Misconception: Outsourcing User Support Costs Less
Discover 3 reasons explaining why thinking that outsourcing user support to reduce costs is a misconception.