Blog
Shortways Launches Large-Scale Indirect Distribution and Introduces Its Partner Programme
Shortways, a publisher of a digital assistant, is evolving its commercial strategy and turning towards indirect distribution.
Cybersecurity at Shortways: Challenges, Best Practices, and Future Perspectives
Challenges, best practices, and future perspectives: our CTO discusses the cybersecurity approach implemented at Shortways.
Shortways in the TOP 250 Numeum: A recognition of our growth in the software publishing ecosystem
Learn more about the recognition of Shortways’ solutions in the TOP 250 Numeum and EY ranking of software publishers.”
Shortways achieves CyberVadis Certification with a score of 718/1000: A strong commitment to cybersecurity
Learn more about the measures implemented by Shortways to ensure the cybersecurity of its solutions: Shortways Assistant and Smart Ticketing.
Shortways achieves EcoVadis Bronze certification: a strengthened CSR commitment
Learn more about Shortways’ CSR commitment through our EcoVadis Bronze certification: a guarantee of transparency and responsibility.
Experts speak – Ensuring the Adoption of a Training Platform, TotalEnergies
Discover the strategies implemented by TotalEnergies Learning Solutions to facilitate the adoption of its training platform.
5 Truths About Workplace Ticketing Systems
Ticket qualification, user guidance, organizational impacts, … Discover 5 truths to accept about user support.
Misconception About User Support: Forwarding Every Ticket to IT Is the Best Approach
Discover why forwarding every ticket to the IT department is not the right approach for effective business support.
The 6 Most Common User Support Issues
Delayed responses, insufficient qualification, … Discover in this article the top 6 most common business support issues.
Lessons to Learn from IT Support for Business Support
Anticipate, centralise, foster,… Discover our five lessons to learn from IT support for business support.
Misconception: My users know the process to contact their business support
Discover why believing that your users know the process to contact their business support is a misconception.
Misconception about User Support: asking a colleague is the best way to resolve issues with my business software
Discover in this article why asking a colleague for help instead of business support is a bad idea for business software.