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Experts speak – Orange’s innovative ticketing approach

Discover the innovative approach implemented by Orange to optimise their business support in Oracle ERP Cloud.

Shortways, a publisher of a digital assistant, is evolving its commercial strategy and turning towards indirect distribution.

Challenges, best practices, and future perspectives: our CTO discusses the cybersecurity approach implemented at Shortways.

Mar 6, 2025 | Shortways

Learn more about the recognition of Shortways’ solutions in the TOP 250 Numeum and EY ranking of software publishers.”

Mar 5, 2025 | Shortways

Learn more about the measures implemented by Shortways to ensure the cybersecurity of its solutions: Shortways Assistant and Smart Ticketing.

Mar 4, 2025 | Shortways

Learn more about Shortways’ CSR commitment through our EcoVadis Bronze certification: a guarantee of transparency and responsibility.

Discover the strategies implemented by TotalEnergies Learning Solutions to facilitate the adoption of its training platform.

Ticket qualification, user guidance, organizational impacts, … Discover 5 truths to accept about user support.

Discover why forwarding every ticket to the IT department is not the right approach for effective business support.

Delayed responses, insufficient qualification, … Discover in this article the top 6 most common business support issues.

Anticipate, centralise, foster,… Discover our five lessons to learn from IT support for business support.

Discover why believing that your users know the process to contact their business support is a misconception.