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Delayed responses, insufficient qualification, … Discover in this article the top 6 most common business support issues.

Anticipate, centralise, foster,… Discover our five lessons to learn from IT support for business support.

Discover why believing that your users know the process to contact their business support is a misconception.

Discover in this article why asking a colleague for help instead of business support is a bad idea for business software.

Discover the impact of a poor incident reporting on your business software and 6 tips to avoid this pitfall.

Volume of tickets, processing time, hourly rate, etc. Discover 3 reasons for your high user support costs.

Self-help, prioritisation or trends analysis: discover our 4 secrets to reduce the TCO of your business application.

Discover 3 reasons explaining why thinking that outsourcing user support to reduce costs is a misconception.

Self-service, request tracking, user feedback, reducing response time,… Discover our 4 secrets to improve user satisfaction.

Misconception: “The efficiency of business support services is not a priority for user satisfaction and company performance”.

Discover why a complicated ticket creation process hampers your users’ performance and our tips to face this issue.

Knowledge base, automating responses, anticipating issues,… Discover THE secret to receiving fewer user tickets.