Blog
Misconception: users know how to describe their problems
Discover in this article why thinking that users know how to describe accurately the problems they face is a misconception.
Why users never report problems correctly
Poorly written tickets, different vocabulary, … Discover in our article why users never report problems correctly.
Giving CSR a real face through local employment
Corporate Social Responsibility is a strategic issue for organisations, yet the employment aspect is often overlooked.
Shortways, a committed player in French Tech Laval: driving local innovation and energizing the digital ecosystem
Discover our commitment to French Tech Laval in promoting local innovation and energising the digital ecosystem.
8 secrets to ensure your employees enter accurate data
Standardised entry formats, data quality checks … Discover our 8 secrets to ensure your employees enter accurate data in your HRIS!
3 obstacles to good data quality in HRIS
Insufficient harmonisation, employee reluctance, training,… Discover in this article 3 obstacles to good data quality in HRIS.
Why does a siloed HRIS can result in poor data quality?
Duplicate entries, data entry errors, … Discover 4 reasons why a siloed HRIS can result in poor data quality.
Why are employees entering wrong data into their HRIS?
Insufficient training and support, poorly optimised HRIS … Discover why are your employees entering wrong data into their HRIS.
14 secrets to solve a ticket in less than 1 hour
Centralise, industrialise, prioritise, optimise,.. Discover our 14 secrets to solve a ticket in less than 1 hour!
6 reasons explaining a lengthy resolution time for your ticket
Lack of automation, missing knowledge base,… Discover 6 reasons explaining a lengthy resolution time for your ticket
Why slow ticket resolution time is detrimental to your company’s overall performance
Impact on productivity, financial cost… Discover why a slow ticket resolution time is detrimental to your company’s overall performance
10 secrets to ensure the adoption of your ERP
Discover the 10 secrets and tips to ensure the successful deployment and adoption of your Finance/Purchasing ERP!