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Shortways in the TOP 250 Numeum: A recognition of our growth in the software publishing ecosystem

Mar 6, 2025 | Shortways

Learn more about the recognition of Shortways’ solutions in the TOP 250 Numeum and EY ranking of software publishers.”

Mar 5, 2025 | Shortways

Learn more about the measures implemented by Shortways to ensure the cybersecurity of its solutions: Shortways Assistant and Smart Ticketing.

Mar 4, 2025 | Shortways

Learn more about Shortways’ CSR commitment through our EcoVadis Bronze certification: a guarantee of transparency and responsibility.

Discover the strategies implemented by TotalEnergies Learning Solutions to facilitate the adoption of its training platform.

Ticket qualification, user guidance, organizational impacts, … Discover 5 truths to accept about user support.

Discover why forwarding every ticket to the IT department is not the right approach for effective business support.

Delayed responses, insufficient qualification, … Discover in this article the top 6 most common business support issues.

Anticipate, centralise, foster,… Discover our five lessons to learn from IT support for business support.

Discover why believing that your users know the process to contact their business support is a misconception.

Discover in this article why asking a colleague for help instead of business support is a bad idea for business software.

Discover the impact of a poor incident reporting on your business software and 6 tips to avoid this pitfall.

Volume of tickets, processing time, hourly rate, etc. Discover 3 reasons for your high user support costs.