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The Secret to Receiving Fewer User Tickets
Knowledge base, automating responses, anticipating issues,… Discover THE secret to receiving fewer user tickets.
Misconception: The Intranet Answers All User Questions
Discover why thinking that the intranet answers all user questions is a misconception, and 4 elements you need to reconsider.
Why you receive too many user tickets and the harmful impact on your business
Poor tickets qualification, lack of training, … Discover why you receive too many user tickets and the harmful impact on your business.
3 tips to reduce the back-and-forth in request qualification
Ticket routing, user guidance, customised forms,… Discover our 3 tips to reduce back-and-forth in request qualification.
Misconception: users know how to describe their problems
Discover in this article why thinking that users know how to describe accurately the problems they face is a misconception.
Why users never report problems correctly
Poorly written tickets, different vocabulary, … Discover in our article why users never report problems correctly.
8 secrets to ensure your employees enter accurate data
Standardised entry formats, data quality checks … Discover our 8 secrets to ensure your employees enter accurate data in your HRIS!
3 obstacles to good data quality in HRIS
Insufficient harmonisation, employee reluctance, training,… Discover in this article 3 obstacles to good data quality in HRIS.
Why does a siloed HRIS can result in poor data quality?
Duplicate entries, data entry errors, … Discover 4 reasons why a siloed HRIS can result in poor data quality.
Why are employees entering wrong data into their HRIS?
Insufficient training and support, poorly optimised HRIS … Discover why are your employees entering wrong data into their HRIS.
14 secrets to solve a ticket in less than 1 hour
Centralise, industrialise, prioritise, optimise,.. Discover our 14 secrets to solve a ticket in less than 1 hour!
6 reasons explaining a lengthy resolution time for your ticket
Lack of automation, missing knowledge base,… Discover 6 reasons explaining a lengthy resolution time for your ticket