White Paper : Digital Adoption new generation
How to support users on their digital tool
With the multiplication of user profiles, the faster evolution of applications, the new needs of today’s learners, and new ways of working, a question arises:
How to support users on their digital tools?
In this white paper, we will look at the acceleration of the digital transformation, the new challenges to be met, and give you the keys to a successful adoption of digital tools thanks to an innovative solution: the digital adoption platform.
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To support our position, professionals from the fields of HRIS, Purchasing, Finance and IT will testify at the end of each part, to give you an up-to-date vision of the issues encountered in their professions:
In 2018, our Annual Performance Reviews were already dematerialised. But we had negative feedback on our tool, which was old and did not have many features. With the changes in the market, we had to change our processes and the tool used.
In 2019, Orange decided to extend its digitalisation to its suppliers by rolling out the Supplier Portal. As our supplier population is very diverse, as is their level of digital maturity, the challenge was to enable our suppliers to become autonomous on the portal.
In 2019, 2 fundamental projects were launched: the migration of our Oracle on premise ERP E-Business Suite to Oracle Cloud. The upgrade of our HRIS on the Payroll & Business Management part. The challenge was to have a single product for all France Télévisions applications covering all our users.
Despite 10 years of use on Oracle, our functional support was receiving more than 2/3 of its assistance calls on our 2 historical paths/transactions, i.e. order entry and receipt entry. We therefore thought that a digital assistant would allow us to reduce this number of tickets by providing instant help.