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Use informal learning to train users on your business apps

Users react and learn only in front of their screen


of formal learning is forgotten after one month


Employees spend only 1% of their time on their own training ("Modern Learner" - Bersin by Deloitte)


of training budgets are dedicated to informal training

Just-In-Time Learning

Enhanced user experience

Immediate performance

Informal learning: Train users directly in their business applications

The 70:20:10 model reveals that hands-on experience (70%) is the most beneficial for employees because it enables them to discover and refine their job-related skills; 70% of users knowledge comes from job-related experience. Employees learn mostly when they are on-the-job, that is to say in front of their screen.

This is why the Shortways Just-In-Time Virtual Assistant is invaluable. The Assistant is embedded in business applications (CRM, ERP, HCM, etc.) and provides just-in-time learning content. Employees are one click away from relevant, contextualized learning content: business procedures, PowerPoint slides, images, textual definitions. Any type of element can be attached to any screen title or label. The Shortways Virtual Assistant trains and informs employees when they need it.

Why wait to make your employees more efficient and autonomous?

Make users more autonomous and efficient

Continuous learning

Maintain knowledge over time


White Paper – Digital Transformation

Digital transformation today impacts every facet of business enterprise, and most importantly customer relationship management.
All these changes obviously impact employees who must adapt to new cultures, new organizations, new processes and, what interests us in this White Paper, new tools that they must imperatively appropriate.

Digital strategies are clearly overlooking the needs of employees, the end-users of digital tools, despite the obvious fact that they a key to successful digital transformation! Digital is not just about technologies; it is above all about people!

In this White Paper, we look at the challenge of supporting the end-users of new digital tools and business applications (CRM, ERP, HRIS, EPM, etc.). Organizations must look beyond the purely technological issues and adapt to the preferred working and learning methods of their personnel in order to give real sense to digital tools.

White Paper – Informal Learning

‘Digital’ is now omnipresent in our lives. It presents a wonderful opportunity to reinvent corporate training systems.Digital innovation obviously implies new IT projects that are structuring for enterprises.The success of these business applications depends on their willing acceptance by end-users. That’s why training is essential, for it ensures that users become more efficient and rapid in their daily work without increasing their level of stress.
In this white paper we look at the reinvention of training systems for computer applications. We pay particular attention to so-called informal learning.

This document will be of particular interest not only to training and change management managers but also to people in charge of computer applications who would like to make their end-users more autonomous and enhance their performance and well-being.

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