Users spend 20% of their time searching for information
of learning is hands-on
Less time spent searching for information
One-click access to information
Increased performance efficiency
Shortways increases Performance Support
The Model for Learning and Development reveals that 70% of users’ knowledge comes from job-related experiences. Users tend to react when they are in front of their screen. People learn by doing. Most people master their computer applications by creating their own experience, repeating their manipulations (and errors!) and progressively becoming more competent.
It is precisely in this context that the Shortways Just-In-Time Learning Virtual Assistant is invaluable. It accelerates this self-learning process by giving employees continuous support and making them more efficient and autonomous.
The Shortways Virtual Assistant increases user performance efficiency by delivering relevant learning content just at the right time in the real business environment!
What are you waiting for?
Higher performance and productivity than with conventional training
Shorter training courses because Performance Support takes over in the workplace
Save up to 60% on training costs
Support requests reduced by 15%
Digital transformation today impacts every facet of business enterprise, and most importantly customer relationship management.
All these changes obviously impact employees who must adapt to new cultures, new organizations, new processes and, what interests us in this White Paper, new tools that they must imperatively appropriate.
Digital strategies are clearly overlooking the needs of employees, the end-users of digital tools, despite the obvious fact that they a key to successful digital transformation! Digital is not just about technologies; it is above all about people!
In this White Paper, we look at the challenge of supporting the end-users of new digital tools and business applications (CRM, ERP, HRIS, EPM, etc.). Organizations must look beyond the purely technological issues and adapt to the preferred working and learning methods of their personnel in order to give real sense to digital tools.
In this white paper we look at the reinvention of training systems for computer applications. We pay particular attention to so-called informal learning.
This document will be of particular interest not only to training and change management managers but also to people in charge of computer applications who would like to make their end-users more autonomous and enhance their performance and well-being.