The adoption of HRIS in organizations

Focus on user support

What is the link between the effectiveness of user support and the adoption of HRIS?

This White Paper, produced in collaboration with the HRIS Master’s programme at Paris I Panthéon-Sorbonne University, draws on the insights of 21 HR and HRIS professionals to answer this question.

It analyses the barriers to HRIS adoption and the impacts of poor adoption on organisations.

A particular focus is placed on user support once the project has entered the RUN phase.

Finally, you will discover best practices and solutions to implement.

Download the white paper:

Testimonials 📣

To address this issue, 21 HR and HRIS professionals share their experiences in the White Paper:

The greatest success for us is seeing processes completed and understood for what they are meant to achieve. Adoption fails when there is poor support, when the right people were not listened to or involved, or when the initial objective was unclear. One of the top priorities in implementing digital tools, often forgotten, is change management and user support.

Candice Guillot

Head of Employee Experience & HR Performance, Talan

The link between support and adoption is a matter of reputation. Providing a rapid response to users helps HRIS tools gain credibility.

Geoffroy Lacan

HR Digital Director, VINCI Construction

There is an individual dimension. Some people are naturally comfortable with IT tools, with no difficulty getting to grips with a new system, while others find it more complicated. A change of tool has been a source of concern for many employees, particularly those in field roles, who do not use IT daily and only log in occasionally to perform certain entries.

Chloé Longuet

HRIS Project and HR Studies Manager, GRTgaz

Once the tool is in production, support becomes the qualitative thermometer of the application. You can assess the level of appropriation not only by the number of questions asked, but more importantly by their quality: are the issues being raised very basic? If so, the tool was not properly understood, meaning training needs to be reinforced. This is where support plays a key role, helping define where to focus efforts and strategy so that your application works better and your users adopt it more effectively.

Christophe Quaranta

Head of HRIS Payroll and Business Analysis (France), Air France