Digitizing business processes?
We digitize adoption and support.
Turn every click into value with the Shortways Assistant & Smart Ticketing
Deploying applications isn’t enough: they need to be adopted 🚀
Whether you’re an Innovation, AI or Application Manager, you’re witnessing the explosion of tools in the workplace. ERP, HRIS, CRM… Deploying them doesn’t guarantee adoption or ROI.
At Shortways, we’ve reimagined the business user experience.
Not by adding yet another tool.
But by embedding intelligence directly into your existing systems.
Shortways Assistant: the right information, at the right time
Our Digital Adoption Platform brings your step-by-step guides, FAQs, and procedures directly into your business applications. Users are guided in real time, right within the interface.
🎯 Fewer data entry errors
👩🏫 Embedded continuous training
💸 Reduced support requests
Discover Smart Ticketing, the next-generation intelligent support platform
No more vague tickets, misrouted requests or endless resolution delays.
Smart Ticketing captures user context, auto-qualifies the issue, routes it to the right team, and accelerates resolution with no back and forth.
📉 Fewer poorly written tickets
⏱️ Faster resolution times
💬 Better-supported employees
AI that serves your users – not the other way around 🤖
Our integrated AI enables you to:
- auto-generate and pre-qualify tickets based on user context
- automatically route requests by type and urgency
- recommend relevant help content based on user profiles and actions
- extract insights on adoption bottlenecks
Turn application managers into adoption champions 🏆
Application managers need more than just tools — they need support in driving adoption.
With Smart Ticketing and the Shortways Assistant, you give them an actionable, measurable AI-driven solution.
Your tools are better adopted.
Your users are better supported.
Your business performs better.