White Paper: The ultimate guide to business user support
In an increasingly digital working environment, how can we effectively provide users with support for their digital tools?
With the growing number of business applications, support teams are under mounting pressure: a high volume of tickets, poorly qualified requests, limited mastery of tools and processes, and dissatisfied users.
In this context, business support can no longer rely on a reactive approach.
It has become a key driver of organisational performance, capable of streamlining usage, optimising resources, and strengthening the adoption of digital tools on a daily basis.
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Testimonial 📣
Hear from experts at Orange, who implemented Smart Ticketing to optimise their business user support processes:
We all know that when users write down their issues or questions, they may not always provide complete information, and their messages can often be open to interpretation. Capturing factual data enables hotline teams to have all the necessary information at their disposal without having to go back and forth or ask the user additional questions. There is a real time-saving benefit thanks to the data capture process.