What is the Shortways Digital Assistant?
By embedding the Shortways’ Solution directly in your business application, employees are one click away from relevant, contextualized learning content: PowerPoint, business rules, images, microlearning, textual definitions. Any type of element can be attached to any screen title or label.
The Shortways Just-In-Time Learning Virtual Assistant brings many customer benefits:
- Enhanced user experience on business applications (CRM, ERP, HCM)
- Faster user adoption of business applications
- User support workload reduced by 15%
- -60% savings on training costs
- Better return on IT investments
Features of the Shortways’ Solution
- Context sensitive help: Provide in one click business procedure or insight relating to what is showing on your screen when user are interacting with the processes in their application
- Step-by-Step Guidance: Guide users interactively in the business application. Learn more
- Shortways Designer : Create, edit and manage all of your step-by-step, contextual help and news. And, directly from the application. Learn more
- News distribution: Receive the latest business and apps information when connecting in your application, no longer by email (news, instructions, commercial offers, deadlines…)
- Reporting: View statistics & reporting on the items the most sought and consulted by users, and detect issues that justify a user action plan.
- Non instruvise help: The Shortways Virtual Assistant requires no modification of your applications and integrates with them transparently. It performs its searches in real time.
- FAQ system : I’m able to answer my questions alone, directly in my app.
Discover Shortways Features as a User
Create your own training content
Some help in one click
Guide users interactively in the business application
Fresh news in the business application
saving on training costs