{"id":43373,"date":"2025-03-19T16:48:22","date_gmt":"2025-03-19T15:48:22","guid":{"rendered":"https:\/\/shortways.com\/?post_type=project&#038;p=43373"},"modified":"2025-11-14T10:13:32","modified_gmt":"2025-11-14T09:13:32","slug":"smart-ticketing-orange","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/smart-ticketing-orange\/","title":{"rendered":"La d\u00e9marche de ticketing m\u00e9tier innovante d\u2019Orange"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #38abdd; font-size: xx-large;\">La d\u00e9marche de ticketing m\u00e9tier innovante d&#8217;Orange<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/1xku6tbcku.js\" async type=\"module\"><\/script><\/p>\n<style>wistia-player[media-id='1xku6tbcku']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/1xku6tbcku\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style>\n<p> <wistia-player media-id=\"1xku6tbcku\" wistia-popover=\"true\" aspect=\"1.7777777777777777\"><\/wistia-player>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||30px||false|false&#8221; locked=&#8221;off&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>En 2022, Orange se lance dans le co-d\u00e9veloppement de Smart Ticketing.<\/p>\n<p>\ud83c\udfafL\u2019objectif\u00a0? Optimiser le processus de demandes d\u2019assistances de ses 6\u00a0000 utilisateurs achats.\u200b\u00a0<\/p>\n<p><a href=\"https:\/\/shortways.com\/fr\/smart-ticketing\/\"><span style=\"color: #38abdd;\">Smart Ticketing<\/span><\/a>, c\u2019est la nouvelle fonctionnalit\u00e9 imagin\u00e9e par Shortways.<\/p>\n<p>Une plateforme de ticketing int\u00e9gr\u00e9e aux logiciels m\u00e9tier, avec un formulaire personnalisable et ultra-qualifi\u00e9 \ud83d\udce7<\/p>\n<p>R\u00e9sultat\u00a0:<\/p>\n<p>\u2705 Simplification de l\u2019acc\u00e8s au support utilisateurs<\/p>\n<p>\u2705 Maintien des utilisateurs dans leur espace de travail<\/p>\n<p>\u2705 R\u00e9duction du temps de r\u00e9solution des tickets \u00e0 1 \u00e9change<\/p>\n<p>Pour en savoir plus sur ce projet, on vous donne rendez-vous le <strong>mardi 8 avril \u00e0 11h<\/strong> pour un webinaire retour d\u2019exp\u00e9rience <strong>en compagnie de l\u2019\u00e9quipe projet d\u2019Orange<\/strong> \ud83d\udcc6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-family: inherit; font-weight: normal; color: #38abdd; font-size: medium;\"><span style=\"text-decoration: underline;\">Nos intervenant(e)s<\/span> :<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||-7px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Magali Thomas&#8221; position=&#8221;Consultante Solutions Senior&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Magali-Thomas.png&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;72%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-43377 alignnone \" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp\" alt=\"\" width=\"92\" height=\"92\" srcset=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp 150w, https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange.webp 474w\" sizes=\"(max-width: 92px) 100vw, 92px\" \/><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Benoit Lampur\u00e9&#8221; position=&#8221;Directeur Solutions Finance&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Benoit-Lampure.png&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;72%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-43377 alignnone \" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp\" alt=\"\" width=\"92\" height=\"92\" srcset=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp 150w, https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange.webp 474w\" sizes=\"(max-width: 92px) 100vw, 92px\" \/><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Thomas Poirier&#8221; position=&#8221;Responsable d\u00e9ploiement ERP Groupe&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Thomas-Poirier-Orange.jpg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;72%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-43377 alignnone \" src=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp\" alt=\"\" width=\"92\" height=\"92\" srcset=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange-150x150.webp 150w, https:\/\/shortways.com\/wp-content\/uploads\/2025\/03\/Orange.webp 474w\" sizes=\"(max-width: 92px) 100vw, 92px\" \/><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Toan Nguyen&#8221; position=&#8221;CEO et Fondateur&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/05\/Toan-Nguyen.jpg&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;72%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-38994 alignnone size-thumbnail\" src=\"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2024\/02\/Shortways-logo.png?resize=150%2C56&#038;ssl=1\" alt=\"\" width=\"150\" height=\"56\" data-recalc-dims=\"1\" \/><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez la gen\u00e8se du projet Smart Ticketing, co-d\u00e9velopp\u00e9 par Shortways et Orange, pour accompagner leurs 6 000 utilisateurs achats.<\/p>\n","protected":false},"author":2,"featured_media":43414,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"project_category":[1265,101],"project_tag":[],"class_list":["post-43373","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-client","project_category-erp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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