{"id":35664,"date":"2022-11-14T10:42:51","date_gmt":"2022-11-14T09:42:51","guid":{"rendered":"https:\/\/shortways.com\/?post_type=project&#038;p=35664"},"modified":"2025-08-19T15:44:31","modified_gmt":"2025-08-19T14:44:31","slug":"igpde-conduit-changement-reduit-support-utilisateur","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/igpde-conduit-changement-reduit-support-utilisateur\/","title":{"rendered":"Comment l\u2019IGPDE a conduit le changement et r\u00e9duit son support utilisateur"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #38abdd; font-size: xx-large;\">Comment l&#8217;IGPDE a conduit le changement et r\u00e9duit son support utilisateurs<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/27yuhignl8.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:55.0% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_27yuhignl8 popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>L\u2019<a href=\"https:\/\/www.economie.gouv.fr\/igpde\">IGPDE<\/a> est l\u2019Organisme de formation du minist\u00e8re de l\u2019\u00c9conomie, des Finances et de la Souverainet\u00e9 industrielle et num\u00e9rique.<\/p>\n<p>C\u2019est plus de <strong>160\u00a0000 agents<\/strong> qui utilisent les services de l\u2019IGPDE pour se former \u00e0 de nouvelles comp\u00e9tences.<\/p>\n<p>Dans ce cadre, l\u2019IGPDE a digitalis\u00e9 ce processus gr\u00e2ce \u00e0 la solution de formation de <a href=\"https:\/\/shortways.com\/fr\/talentsoft\/\">Cegid Talentsoft<\/a>.<\/p>\n<p>Avec l\u2019objectif de r\u00e9pondre \u00e0 de nouveaux imp\u00e9ratifs : mettre le stagiaire au centre et digitaliser la proc\u00e9dure d\u2019expression des besoins, les formations et les inscriptions.<\/p>\n<p>Afin d\u2019<strong><span style=\"font-family: inherit; color: #38abdd;\">accompagner toutes les sp\u00e9cificit\u00e9s<\/span><\/strong> de ces proc\u00e9dures de gestion de formation, <strong><span style=\"font-family: inherit; color: #38abdd;\">l\u2019IGPDE a choisi Shortways pour que ses utilisateurs sollicitent moins le support, et adoptent la solution plus facilement <\/span><\/strong>\ud83d\ude80<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-size: medium; color: #38abdd;\"><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal;\"><u>Au programme de ce webinaire<\/u><\/span>\u00a0:<\/span><\/h2>\n<p>\u2699\ufe0f M\u00e9thodologie du projet et m\u00e9canisme de limitation du support adopt\u00e9<br \/>\ud83d\udda5\ufe0f D\u00e9monstration de l\u2019utilisation de Shortways<br \/>\ud83d\udcca KPIs, b\u00e9n\u00e9fices et bonnes pratiques retenues de cette collaboration<span style=\"font-size: 15px;\"><\/span><span style=\"font-family: 'Metropolis Extra Bold'; font-weight: normal; color: #38abdd;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; inline_fonts=&#8221;Metropolis Extra Bold&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-size: medium; color: #38abdd;\"><span style=\"font-family: 'Metropolis Extra Bold';\"><span style=\"font-weight: normal;\"><u>Nos intervenants<\/u><\/span>\u00a0\ud83c\udf99\ufe0f<\/span> :<\/span><\/h2>\n<ul>\n<li><span style=\"font-family: inherit; font-weight: normal;\">Emmanuel Bunel<\/span>, Chef du d\u00e9partement Informatique et Logistique de l\u2019IGPDE<\/li>\n<li><span style=\"font-size: 15px; 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