﻿{"id":35311,"date":"2022-10-06T16:49:45","date_gmt":"2022-10-06T15:49:45","guid":{"rendered":"https:\/\/shortways.com\/?post_type=project&#038;p=35311"},"modified":"2023-09-27T09:13:47","modified_gmt":"2023-09-27T08:13:47","slug":"besoin-aide-utilisateurs-outils","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/besoin-aide-utilisateurs-outils\/","title":{"rendered":"Comment savoir o\u00f9 vos utilisateurs ont besoin d\u2019aide sur vos outils ?"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #38abdd; font-size: xx-large;\">Comment savoir o\u00f9 vos utilisateurs ont besoin d&#8217;aide sur vos outils ?<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/79j0v6dv48.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:59.17% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_79j0v6dv48 popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||45px|||&#8221; inline_fonts=&#8221;Metropolis Extra Bold,Metropolis&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Aujourd\u2019hui, les employ\u00e9s doivent ma\u00eetriser de plus en plus d\u2019outils digitaux sur leurs postes de travail au quotidien.<\/p>\n<p>Logiciels SIRH de paie, de cong\u00e9s, de notes de frais, CRM, ERP, outils de travail collaboratif, \u2026 Au moins 10 outils selon l\u2019expert Deloitte Josh Bersin \ud83d\ude35<\/p>\n<p>Les collaborateurs ont donc besoin d\u2019aide pour \u00eatre rapidement op\u00e9rationnels sur ces outils \ud83d\udcaa<\/p>\n<p>Car ils ne sont pas tous sur site, n\u2019ont pas forc\u00e9ment suivi de formation, et ne sont plus seulement internes, mais aussi externes \u00e0 l\u2019entreprise.<\/p>\n<p>L\u2019aide apport\u00e9e doit donc \u00eatre digitalis\u00e9e, int\u00e9gr\u00e9e aux outils, contextualis\u00e9e au profil de l\u2019utilisateur, et continue pour suivre les besoins.<\/p>\n<p>&nbsp;<\/p>\n<p>Mais alors comment savoir o\u00f9 les utilisateurs ont besoin d\u2019aide sur leurs outils digitaux\u00a0? \ud83e\udd14<\/p>\n<p><span style=\"font-family: Metropolis; font-weight: normal; color: #38abdd;\"><strong>D\u00e9couvrez en 30 minutes 2 m\u00e9thodes compl\u00e9mentaires pour y arriver : une m\u00e9thode proactive, et une m\u00e9thode r\u00e9active bas\u00e9e sur les statistiques <\/strong><\/span>\u2705<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez 2 m\u00e9thodes pour savoir o\u00f9 vos collaborateurs ont besoin d&#8217;aide sur leurs outils digitaux et maximiser leur adoption !<\/p>\n","protected":false},"author":2,"featured_media":35567,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"project_category":[103,1263],"project_tag":[],"class_list":["post-35311","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-digital","project_category-shortways-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment savoir o\u00f9 vos utilisateurs ont besoin d\u2019aide sur vos outils ? 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