{"id":25777,"date":"2021-04-29T09:53:36","date_gmt":"2021-04-29T07:53:36","guid":{"rendered":"https:\/\/shortways.com\/?post_type=project&#038;p=25777"},"modified":"2025-08-19T15:48:41","modified_gmt":"2025-08-19T14:48:41","slug":"comment-allier-developpement-des-usages-et-support-utilisateur-decharge","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/comment-allier-developpement-des-usages-et-support-utilisateur-decharge\/","title":{"rendered":"Comment allier d\u00e9veloppement des usages et support utilisateur d\u00e9charg\u00e9 ?"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #38abdd; font-size: xx-large;\">Comment allier d\u00e9veloppement des usages et support utilisateur d\u00e9charg\u00e9 ?<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/rvow016tyy.js\" async type=\"module\"><\/script><\/p>\n<style>wistia-player[media-id='rvow016tyy']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/rvow016tyy\/swatch'); display: block; filter: blur(5px); padding-top:50.42%; }<\/style>\n<p> <wistia-player media-id=\"rvow016tyy\" wistia-popover=\"true\" aspect=\"1.9834710743801653\"><\/wistia-player>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><strong><em><\/em><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Aujourd\u2019hui, les organisations s&#8217;orientent vers de plus en plus de technologies SaaS, le Cloud, etc. Ces changements am\u00e8nent \u00e0 modifier l&#8217;environnement des applicatifs et logiciels.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong style=\"font-size: 14px;\">Nous manipulons toujours plus d\u2019applications<\/strong><span style=\"font-size: 14px;\">\u00a0que les employ\u00e9s doivent rapidement\u00a0<\/span><strong style=\"font-size: 14px;\">adopter et ma\u00eetriser<\/strong><span style=\"font-size: 14px;\">\u00a0afin de s\u00e9curiser et p\u00e9renniser ces changements et l\u2019activit\u00e9 sur le long-terme.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Pour cela, de\u00a0<\/span><strong style=\"font-size: 14px;\">nouveaux modes d\u2019accompagnement du d\u00e9ploiement et de formation<\/strong><span style=\"font-size: 14px;\">\u00a0sur les outils ont \u00e9merg\u00e9, permettant d&#8217;<\/span><strong style=\"font-size: 14px;\">optimiser le support utilisateur<\/strong><span style=\"font-size: 14px;\">\u00a0tout en r\u00e9duisant sa charge de travail et ses co\u00fbts.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Ainsi, le d\u00e9veloppement des usages doit prendre en compte les r\u00e9flexions suivantes :<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Comment inscrire de <span style=\"color: #38abdd;\"><strong>nouveaux usages dans le quotidien de travail<\/strong><\/span> sans que cela soit trop consommateur en temps ?<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Comment <span style=\"color: #38abdd;\"><strong>s\u00e9curiser la qualit\u00e9 des donn\u00e9es<\/strong><\/span> produites lors de <strong>changement d&#8217;outils<\/strong> ?<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Comment <span style=\"color: #38abdd;\"><strong>d\u00e9charger le support utilisateur<\/strong><\/span> ?<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.easis.fr\/\"><strong style=\"font-size: 14px;\">Easis<\/strong><\/a><span style=\"font-size: 14px;\">, cabinet de conseil en transformation digitale, et\u00a0<\/span><strong style=\"font-size: 14px;\">Shortways,\u00a0<\/strong><span style=\"font-size: 14px;\"><a href=\"https:\/\/shortways.com\/fr\/plateforme-adoption-digitale-definition\/\">plateforme d&#8217;adoption digitale<\/a>, vous invitent pour \u00e9changer autour de ces enjeux et partager convictions et retours d\u2019exp\u00e9riences.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Nous <strong>illustrerons nos propos par un <a href=\"https:\/\/shortways.com\/fr\/clients\/cagip-accompagner-perenniser-deploiement-triskell\/\">cas client concret<\/a><\/strong>, celui de\u00a0<\/span><strong style=\"font-size: 14px;\"><a href=\"https:\/\/www.credit-agricole.com\/marques-et-metiers\/toutes-nos-marques\/credit-agricole-group-infrastructure-platform\">CA-GIP<\/a>,\u00a0<\/strong><span style=\"font-size: 14px;\">filiale du groupe Cr\u00e9dit Agricole, que nous avons accompagn\u00e9 dans la mise en place d&#8217;un\u00a0dispositif change autour d&#8217;une solution de pilotage de portefeuilles.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-size: medium; font-family: inherit; font-weight: normal; color: #38abdd;\"><span style=\"text-decoration: underline;\">Nos intervenants<\/span> :<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;H\u00e9dia Legay&#8221; position=&#8221;Consultante Easis&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Hedia-Legay-1.png&#8221; linkedin_url=&#8221;https:\/\/www.linkedin.com\/in\/hedialegay\/&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Toan Nguyen&#8221; position=&#8221;CEO &#038; Fondateur Shortways&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Toan-Nguyen-1.png&#8221; linkedin_url=&#8221;https:\/\/www.linkedin.com\/in\/viettoannguyen\/&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;M\u00e9lanie Rausch&#8221; position=&#8221;Charg\u00e9e Marketing Shortways&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Melanie-Rausch-1.png&#8221; linkedin_url=&#8221;https:\/\/www.linkedin.com\/in\/m%C3%A9lanie-rausch\/&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/shortways.com\/fr\/clients\/cagip-accompagner-perenniser-deploiement-triskell\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;T\u00e9l\u00e9charger le cas client CA-GIP&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#17ABDD&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_icon=&#8221;&#x69;||divi||400&#8243; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #38abdd; font-size: medium;\"><span style=\"text-decoration: underline;\">R\u00e9sum\u00e9 des id\u00e9es principales d\u00e9velopp\u00e9es<\/span>\u00a0:<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd;\"><strong>Le d\u00e9veloppement des usages s\u2019inscrit dans un environnement complexe<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Les entreprises s\u2019orientent de plus en plus vers des technologies SaaS, le Cloud, etc.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Ces changements am\u00e8nent donc \u00e0 modifier l\u2019environnement applicatif.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Cependant, <strong>tous les employ\u00e9s ne sont pas experts dans l\u2019utilisation de ces technologies<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Cette incomp\u00e9tence a un co\u00fbt\u00a0: <strong>l\u2019incomp\u00e9tence bureautique co\u00fbte 980 euros par an par salari\u00e9<\/strong> (Source\u00a0: University of Twente)<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">En moyenne, les employ\u00e9s perdent pourtant plus de 15 minutes de temps productif par jour, dont<\/span> :<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 14px;\">35% dues \u00e0 l\u2019incomp\u00e9tence bureautique<\/span><\/li>\n<li><span style=\"font-size: 14px;\">28% pour des incomp\u00e9tences li\u00e9es \u00e0 l\u2019utilisation d\u2019Internet<\/span><\/li>\n<li><span style=\"font-size: 14px;\">21% pour aider les coll\u00e8gues<\/span><\/li>\n<li><span style=\"font-size: 14px;\">16% pour des incomp\u00e9tences li\u00e9es \u00e0 l\u2019utilisation de tablettes et Smartphones<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>L\u2019incomp\u00e9tence bureautique<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">L\u2019incomp\u00e9tence bureautique, c\u2019est le fait de <strong>ne pas ma\u00eetriser les outils<\/strong> que l\u2019on a \u00e0 disposition dans notre quotidien de travail, m\u00eame les plus basiques comme la suite Office, et de <strong>ne pas savoir en utiliser toutes les fonctionnalit\u00e9s<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>La multiplication des outils<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><strong>La transformation digitale a donc pouss\u00e9 les organisations \u00e0 innover<\/strong>, mais ces nouvelles strat\u00e9gies vers du SaaS ou du Cloud ont ainsi cr\u00e9\u00e9 une <strong>complexit\u00e9 suppl\u00e9mentaire<\/strong> sur les outils informatiques\u00a0: celle de la <strong>multiplication des technologies et les outils<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">L\u2019incomp\u00e9tence bureautique va donc \u00eatre accrue face \u00e0 ces nouvelles fa\u00e7ons de travailler.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Nous sommes donc confront\u00e9s \u00e0 des situations de travail dans lesquelles les employ\u00e9s vont devoir aller plus vite, de savoir travailler de n\u2019importe o\u00f9, \u00e0 n\u2019importe quel moment\u00a0: en toute autonomie.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>La multiplication des process par des \u00e9volutions plus nombreuses et plus rapides<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Aussi, <strong>les \u00e9diteurs font de plus en plus \u00e9voluer leurs solutions, et de plus en plus rapidement<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Les entreprises \u00e9galement renouvellent donc leur parc d\u2019outils plus rapidement. L\u00e0 o\u00f9 l\u2019on pouvait avoir un ERP pour 10 \u00e0 15 ans, il est d\u00e9sormais possible que tous les 5 ans on change d\u2019ERP.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Les applicatifs m\u00e9tiers sont d\u00e9sormais couverts de fonctionnalit\u00e9s et de boutons cliquables.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><strong>Cette multiplicit\u00e9 de boutons dans tous les sens se traduit en multiplicit\u00e9 de process \u00e0 conna\u00eetre.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Ainsi, m\u00eame poser ses cong\u00e9s peut devenir un process complexe. Il y a aussi des cas particuliers, des types de process un peu diff\u00e9rents que l\u2019on rajoute qui cr\u00e9ent cette <strong>complexit\u00e9 d\u2019arriver \u00e0 s\u2019y retrouver dans chaque application, pour chaque process<\/strong>. Car si l\u2019on se met \u00e0 la place de l\u2019employ\u00e9-utilisateur, il doit jongler entre application RH, Achats, voire <a href=\"https:\/\/shortways.com\/fr\/crm-oracle-sales-cloud\/\">CRM<\/a> s\u2019il est commercial, et ce n\u2019est pas forc\u00e9ment \u00e9vident.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Il y a donc un <span style=\"color: #1780af;\"><strong>renouvellement constant des usages \u00e0 effectuer sur les outils, et des besoins en formation \u00e0 encadrer pour accompagner les utilisateurs dans ces changements<\/strong><\/span>.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>Une double probl\u00e9matique\u00a0: innover &amp; p\u00e9renniser<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Du fait de la rapide et nombreuse \u00e9volution de son applicatif, un impact direct est ainsi identifi\u00e9 par les helpdesk et les centres de formation, bien qu\u2019il reste compliqu\u00e9 \u00e0 \u00e9valuer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">En effet, plus un utilisateur va \u00eatre perdu dans son utilisation, plus l\u2019impact sur sa formation, sa productivit\u00e9, et donc le <strong>nombre d\u2019appels vers le support va \u00eatre important<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Pour responsabiliser les collaborateurs dans la ma\u00eetrise de ce nouvel environnement de travail, la 1\u00e8re<\/span><span style=\"font-size: 14px;\">\u00a0chose \u00e0 faire lorsque l\u2019on met en place un nouvel outil, que l\u2019on renouvelle des fonctionnalit\u00e9s, ou encore que l\u2019on change de process, va \u00eatre de s\u2019interroger sur le dispositif de conduite du changement \u00e0 adopter.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\"><strong>2 conseils pour concevoir un dispositif de changement efficace<\/strong><\/span>\u00a0:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 14px;\">\u00eatre vraiment<\/span><span style=\"color: #1780af; font-size: 14px;\"><strong> ancr\u00e9 dans les pratiques et le quotidien de travail<\/strong><\/span><span style=\"font-size: 14px;\"> des collaborateurs afin d\u2019\u00e9viter les r\u00e9sistances au changement<\/span><\/li>\n<li><span style=\"font-size: 14px;\">adapter et faire \u00e9voluer les modalit\u00e9s de communication et de formation \u00e0 <\/span><strong style=\"font-size: 14px;\">chacune des populations <\/strong><span style=\"font-size: 14px;\">qu\u2019on va avoir dans les \u00e9quipes<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>Le dispositif du changement doit \u00eatre unique et global<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Les applicatifs sont concern\u00e9s par 2 populations<\/span> :<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 14px;\">La <strong>DSI<\/strong>, qui essaie d\u2019avoir une <strong>vision<\/strong> utilisateur, poste de travail et infrastructure <strong>globale<\/strong><\/span><\/li>\n<li><span style=\"font-size: 14px;\">Tandis qu\u2019il y a tout un tas de process d\u2019applicatifs qui viennent se greffer, o\u00f9 ce sont plut\u00f4t des <strong>visions m\u00e9tiers<\/strong> qui viennent se greffer et sont donc assez <strong>silot\u00e9s<\/strong>.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">On constate donc une vraie <strong>disparit\u00e9\u00a0<\/strong>: quand la<a href=\"https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-erp-finance-achat\/\"> Finance<\/a> va d\u00e9ployer une application, la <a href=\"https:\/\/shortways.com\/fr\/shortways-assistant-pour-les-sirh\/\">RH<\/a> va d\u00e9ployer des applications, quand la <a href=\"https:\/\/shortways.com\/fr\/dsi\/\">DSI<\/a> elle-m\u00eame va d\u00e9ployer des applications, l\u2019application et donc <strong>les dispositifs ne vont pas \u00eatre les m\u00eames<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">La cl\u00e9 est donc d\u2019arriver \u00e0 un <strong>dispositif coh\u00e9rent ayant une seule et m\u00eame fa\u00e7on de proc\u00e9der, et ce pour toutes les applications<\/strong>. Et une m\u00e9thodologie\/approche ayant une <strong>vision 360\u00b0<\/strong> de ce que doit faire l\u2019utilisateur, et pas que sur l\u2019applicatif en question.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>Se r\u00e9approprier des usages<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Les transformations num\u00e9riques et les changements applicatifs n\u00e9cessitent de travailler durablement sur l\u2019accompagnement des \u00e9quipes. Souvent se jouent des enjeux de <strong>qualit\u00e9 de donn\u00e9es, la responsabilisation des acteurs est donc primordiale<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"color: #1780af;\"><strong>Le d\u00e9veloppement des usages doit ainsi durer m\u00eame apr\u00e8s la phase de d\u00e9ploiement<\/strong><\/span> ou l\u2019intervention d\u2019une soci\u00e9t\u00e9 de conseil en conduite du changement comme <a href=\"https:\/\/www.easis.fr\/\">Easis<\/a>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Il faut s\u2019assurer que les changements ont bien \u00e9t\u00e9 effectu\u00e9s et qu\u2019ils peuvent bien s\u2019inscrire de mani\u00e8re durable dans les pratiques de travail.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Pour cela, 2 conseils \u00e9galement<\/span>\u00a0:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 14px;\">Une <strong>cartographie des populations<\/strong> qui vont conna\u00eetre un changement d\u2019usage\/de pratiques (outil ou process) doit \u00eatre r\u00e9alis\u00e9 afin d\u2019accompagner et autonomiser les \u00e9quipes via des modalit\u00e9s de formation adapt\u00e9es aux diff\u00e9rentes populations.<\/span><\/li>\n<li><span style=\"font-size: 14px;\">Ces outils \u00e9tant des supports pour aider \u00e0 la prise de d\u00e9cision, \u00e0 la productivit\u00e9 et l\u2019activit\u00e9 op\u00e9rationnelle des \u00e9quipes, <strong>s\u2019assurer que le sens et la valeur que chacun va en tirer soient bien per\u00e7us et coh\u00e9rents avec leurs besoins<\/strong>.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<h3 style=\"text-align: justify;\"><span style=\"color: #38abdd; font-size: large;\"><strong>Quelle solution\u00a0?<\/strong><\/span><\/h3>\n<blockquote>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><em>\u00ab\u00a0On ne conna\u00eet que les choses qu\u2019on apprivoise\u00a0\u00bb<\/em><\/span><\/h3>\n<\/blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">En l\u2019occurrence, pour apprivoiser son applicatif, c\u2019est <strong>lorsque nous sommes face \u00e0 l\u2019\u00e9cran<\/strong> sur lequel on doit effectuer une t\u00e2che que c\u2019est le plus efficace.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">C\u2019est pourquoi, de <strong>nouveaux outils d\u2019accompagnement<\/strong>\u00a0du d\u00e9ploiement et de formation sur les outils <strong>ont \u00e9merg\u00e9<\/strong>\u00a0: ce sont les Digital Adoption Platforms (DAP) ou Solutions (DAS), <span style=\"color: #1780af;\"><strong><a style=\"color: #1780af;\" href=\"https:\/\/shortways.com\/fr\/plateforme-adoption-digitale-definition\/\">Plateformes d\u2019Adoption Digitale<\/a><\/strong><\/span> en fran\u00e7ais.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\">Ces DAP comme <span style=\"color: #1780af;\"><strong>Shortways<\/strong><\/span>, permettent de <strong>former les utilisateurs sur les process directement depuis leurs \u00e9crans<\/strong> gr\u00e2ce \u00e0 des <a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/pas-a-pas\/\">pas-\u00e0-pas<\/a>, de l\u2019<a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/aides-contextuelles\/\">aide contextuelle<\/a> ou <a href=\"https:\/\/shortways.com\/fr\/blog\/shortways-assistant\/trucs-astuces\/trucs-astuces-shortways-creer-faq-utilisateurs\/\">FAQ<\/a>, et encore d\u2019\u00eatre <strong>inform\u00e9s sur les nouveaut\u00e9s<\/strong> de l\u2019applicatif et de son entreprise via des bulles de notification par exemple.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14px;\"><span style=\"color: #1780af;\"><strong>C\u2019est la solution qu\u2019a choisi le Cr\u00e9dit Agricole Group Infrastructure Platform<\/strong><\/span> lors de la fusion\/cr\u00e9ation de son entit\u00e9 pour accompagner le d\u00e9ploiement du nouvel outil de pilotage d\u2019activit\u00e9s et saisie des temps Triskell aupr\u00e8s de ses 2\u00a0100 utilisateurs. 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