{"id":25378,"date":"2021-03-26T12:08:17","date_gmt":"2021-03-26T10:08:17","guid":{"rendered":"https:\/\/shortways.com\/?post_type=project&#038;p=25378"},"modified":"2025-08-19T15:49:18","modified_gmt":"2025-08-19T14:49:18","slug":"strategie-adoption-digitale-innovante-retour-experience-france-televisions","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/strategie-adoption-digitale-innovante-retour-experience-france-televisions\/","title":{"rendered":"Webinaire : Une strat\u00e9gie d&#8217;adoption digitale innovante : retour d&#8217;exp\u00e9rience de France T\u00e9l\u00e9visions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #38abdd; font-size: xx-large;\">Une strat\u00e9gie d&#8217;adoption digitale innovante : retour d&#8217;exp\u00e9rience de France T\u00e9l\u00e9visions<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/xhbw3g8xmp.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:50.42% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><span class=\"wistia_embed wistia_async_xhbw3g8xmp popover=true popoverAnimateThumbnail=true videoFoam=true\" style=\"display:inline-block;height:100%;position:relative;width:100%\">\u00a0<\/span><\/div>\n<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\">Le contexte actuel a impos\u00e9 le\u00a0<\/span><b><span data-usefontface=\"false\" data-contrast=\"none\">distanciel<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\">. Mais pas l\u2019arr\u00eat des projets et de la transformation digitale de France T\u00e9l\u00e9visions. Le groupe vient de d\u00e9ployer un nouvel\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">ERP.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\"><\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">Pour\u00a0<\/span><b style=\"font-size: 14px;\"><span data-usefontface=\"false\" data-contrast=\"none\">accompagner ses utilisateurs<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">, la direction informatique de\u00a0<\/span><b style=\"font-size: 14px;\"><span data-usefontface=\"false\" data-contrast=\"none\">France T\u00e9l\u00e9visions<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">\u00a0s\u2019est pos\u00e9 les questions suivantes :\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">Comment\u00a0<\/span><b style=\"font-size: 14px;\"><span data-usefontface=\"false\" data-contrast=\"none\"><span style=\"color: #38abdd;\">\u00e9viter l\u2019engorgement du support<\/span>\u00a0<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">utilisateur ?<\/span><\/li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">Comment <span style=\"color: #38abdd;\"><strong>devenir un<\/strong><\/span>\u00a0<\/span><span style=\"color: #38abdd; font-size: 14px;\"><b>support proactif <\/b><\/span>?<\/li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">Comment\u00a0<\/span><b style=\"font-size: 14px;\"><span data-usefontface=\"false\" data-contrast=\"none\"><span style=\"color: #38abdd;\">unifier l\u2019exp\u00e9rience employ\u00e9<\/span>\u00a0<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">en termes d\u2019accompagnement et de support ?<\/span><\/li>\n<\/ul>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\"><\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">Pour r\u00e9pondre \u00e0 ces enjeux, France T\u00e9l\u00e9visions a choisi la plateforme d\u2019adoption digitale Shortways.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:0.9,&quot;335562766&quot;:4,&quot;335562767&quot;:10,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\" style=\"text-align: justify;\"><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">D\u00e9couvrez lors de ce webinaire cette\u00a0<\/span><b style=\"font-size: 14px;\"><span data-usefontface=\"false\" data-contrast=\"none\"><span style=\"color: #38abdd;\">strat\u00e9gie d\u2019adoption digitale innovante<\/span>\u00a0<\/span><\/b><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\">avec les\u00a0<\/span><span style=\"color: #38abdd;\"><strong>t\u00e9moignages<\/strong><\/span><span data-usefontface=\"false\" data-contrast=\"none\" style=\"font-size: 14px;\"><span style=\"color: #38abdd;\"><strong>\u00a0DSI et ERP (Finance \/ Achats)<\/strong><\/span> de nos intervenants :<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-size: medium; color: #38abdd;\"><span style=\"text-decoration: underline;\">Nos intervenants<\/span> :<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Eric MOLINS&#8221; position=&#8221;Directeur D\u00e9l\u00e9gu\u00e9 Ing\u00e9nierie fonctions support&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Eric-Molins-2-1.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>France T\u00e9l\u00e9visions<\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Eric PIAUMIER&#8221; position=&#8221;Responsable MOA \/ SIG&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Eric-Piaumier-1.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>France T\u00e9l\u00e9visions<\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Gr\u00e9gory FALAISE&#8221; position=&#8221;Chef de projet formation Oracle Cloud&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2021\/04\/Gregory-Falaise-1.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>France T\u00e9l\u00e9visions<\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_team_member name=&#8221;Toan NGUYEN&#8221; position=&#8221;CEO \/ Fondateur&#8221; image_url=&#8221;https:\/\/shortways.com\/wp-content\/uploads\/2020\/11\/toan-nguyen-shortways.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Shortways<\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-size: medium; color: #38abdd;\"><u>Les id\u00e9es principales d\u00e9velopp\u00e9es durant ce retour d&#8217;exp\u00e9rience<\/u> :<\/span><\/h2>\n<p style=\"text-align: justify;\"><u><\/u><\/p>\n<p style=\"text-align: justify;\"><u>2 projets \u00e9taient en cours chez France T\u00e9l\u00e9visions<\/u>\u00a0:<\/p>\n<ul style=\"text-align: justify;\">\n<li>La migration de leur ERP Oracle E-Business Suite sur Oracle Cloud<\/li>\n<li>L\u2019\u00e9volution de leur SIRH sur la partie Paie et Gestion des activit\u00e9s, vers un portail collaborateur plus moderne.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">France T\u00e9l\u00e9visions ayant remarqu\u00e9 un <strong>tr\u00e8s faible taux d\u2019utilisation de leurs formations en ligne<\/strong>, le groupe a cherch\u00e9 d\u2019autres solutions de formations.<\/p>\n<p style=\"text-align: justify;\"><u>L\u2019enjeu du projet au niveau de la direction financi\u00e8re, est n\u00e9 d\u2019un constat<\/u>\u00a0:<\/p>\n<p style=\"text-align: justify;\">Apr\u00e8s plus de 10 ans d\u2019utilisation d\u2019Oracle E-Business Suite, malgr\u00e9 la nouvelle version Cloud SaaS et la nouvelle ergonomie plus moderne et user-friendly de l\u2019applicatif (qu\u2019il fallait de toute fa\u00e7on accompagner), malgr\u00e9 les formations mensuelles sur les 2 principaux parcours du fait du turn-over cons\u00e9quent des approvisionneurs du groupe et les rappels : le support \u00e9tait toujours fortement sollicit\u00e9 par les 2\u00a0000 utilisateurs du groupe\u00a0sur ces probl\u00e9matiques :<\/p>\n<blockquote>\n<p style=\"text-align: justify;\">\u00ab\u00a0<em>Nous avons deux transactions historiques que sont la saisie des commandes et la saisie des r\u00e9ceptions o\u00f9, <span style=\"color: #38abdd;\"><strong>malgr\u00e9 10 ans d\u2019utilisation du m\u00eame syst\u00e8me, notre support fonctionnel recevait plus de 2\/3 de ses appels de type assistance sur ces parcours<\/strong><\/span><\/em>\u00a0\u00bb, indique Eric Piaumier.<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">L\u2019objectif \u00e9tait donc de <strong>diminuer ce nombre de tickets<\/strong> gr\u00e2ce \u00e0 l\u2019assistant digital Shortways avec une aide instantan\u00e9e pour l\u2019utilisateur quand il est sur sa transaction &#8230;<\/p>\n<ul>\n<li>\u00a0<span style=\"font-size: 14px;\">Quelle <span style=\"color: #38abdd;\"><strong>strat\u00e9gie<\/strong> <\/span>d&#8217;utilisation et d&#8217;adoption le groupe a-t-il mis en place ?<\/span><\/li>\n<li><span style=\"font-size: 14px;\">Comment le <span style=\"color: #38abdd;\"><strong>support<\/strong> <\/span>est-il devenu <span style=\"color: #38abdd;\"><strong>proactif<\/strong> <\/span>afin de r\u00e9pondre aux demandes utilisateurs ?<\/span><\/li>\n<li><span style=\"font-size: 14px;\">Quels <span style=\"color: #38abdd;\"><strong>b\u00e9n\u00e9fices<\/strong><\/span>, parfois cach\u00e9s, ont \u00e9t\u00e9 prouv\u00e9s ?<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; 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