{"id":12907,"date":"2017-12-01T10:14:56","date_gmt":"2017-12-01T09:14:56","guid":{"rendered":"http:\/\/shortways.com\/fr\/?post_type=project&p=12907"},"modified":"2022-09-01T10:23:59","modified_gmt":"2022-09-01T09:23:59","slug":"nouvel-erp-divisez-par-10-vos-appels-au-support","status":"publish","type":"project","link":"https:\/\/shortways.com\/fr\/project\/nouvel-erp-divisez-par-10-vos-appels-au-support\/","title":{"rendered":"Nouvel ERP : Divisez par 10 vos appels au support !"},"content":{"rendered":"

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Nouvel ERP
\nDivisez pas 10 vos appels au support !<\/span><\/strong><\/h1>\n

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Nouvel ERP<\/strong><\/span><\/h2>\n

Divisez par 10 vos appels au support !<\/strong><\/span><\/h2>\n

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“10 fois moins d’appels vers le support en trois mois ! ”\u00a0<\/span><\/strong><\/p>\n

Dans le cadre de la Transformation de sa Fonction Finance & Achats, notre client (une Grande Entreprise du CAC 40)\u00a0a d\u00e9ploy\u00e9\u00a0un nouvel ERP.<\/strong><\/p>\n

Pour faire face \u00e0 ce changement majeur impactant 5 000 demandeurs d’achat<\/strong> et pour anticiper un volume tr\u00e8s cons\u00e9quent d’appels au support<\/strong>, cette Grande Entreprise a fait le choix de s’\u00e9quiper de Shortways, une assistance utilisateur directement embarqu\u00e9e\u00a0dans leur ERP.\u00a0<\/strong><\/p>\n

On vous explique ?<\/strong><\/span><\/p>\n

Le jeudi 18 janvier, \u00e0 11h30, nous vous pr\u00e9senterons ce Retour D’Exp\u00e9rience.<\/p>\n

Nous vous expliquerons comment notre client, en s’\u00e9quipant de\u00a0Shortways,\u00a0a\u00a0divis\u00e9 par 10 ses appels vers le support<\/strong> !<\/p>\n

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Intervenants : Toan Nguyen & Emilie Belliot<\/em><\/p>\n

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