{"id":45937,"date":"2026-01-21T15:15:43","date_gmt":"2026-01-21T14:15:43","guid":{"rendered":"https:\/\/shortways.com\/?p=45937"},"modified":"2026-01-21T15:18:10","modified_gmt":"2026-01-21T14:18:10","slug":"shortways-etend-partenariat-kaora-partners","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/shortways\/partenaires\/shortways-etend-partenariat-kaora-partners\/","title":{"rendered":"Shortways \u00e9tend son partenariat avec KaOra Partners"},"content":{"rendered":"

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Shortways, \u00e9diteur Saas d\u2019un assistant digital visant \u00e0 simplifier l\u2019utilisation des applications d\u2019entreprises, fait \u00e9voluer son partenariat avec le cabinet de conseil KaOra Partners<\/a><\/span> en int\u00e9grant \u00e0 son offre sa nouvelle solution Smart Ticketing.<\/p>\n

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Une solution de nouvelle g\u00e9n\u00e9ration bas\u00e9e sur l\u2019IA<\/strong><\/span><\/h2>\n

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Smart Ticketing<\/a><\/span> se positionne donc comme une plateforme de gestion des tickets de support utilisateurs int\u00e9gr\u00e9e aux applications m\u00e9tiers (SIRH, ERP, CRM, etc.). Ainsi, les utilisateurs saisissent des tickets contextualis\u00e9s depuis l’\u00e9cran de leur application. Ces tickets sont enrichis des donn\u00e9es de l\u2019application. Ils chattent en temps r\u00e9el avec les \u00e9quipes support et acc\u00e8dent \u00e0 une base de connaissance de r\u00e9ponses aux probl\u00e8mes connus. La productivit\u00e9 des \u00e9quipes support est alors am\u00e9lior\u00e9e et les utilisateurs mieux accompagn\u00e9s dans leurs demandes. Cela permet aussi de r\u00e9duire la pression sur le service support et d\u2019avoir moins de tickets \u00e0 g\u00e9rer.<\/p>\n

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Un compl\u00e9ment au partenariat historique<\/strong><\/span><\/h2>\n

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Depuis plusieurs ann\u00e9es, KaOra Partners int\u00e8gre et distribue la plateforme Shortways<\/a> aupr\u00e8s de ses clients. Avec l\u2019ajout de la solution Smart Ticketing, le cabinet de conseil va aller encore plus loin et permet \u00e0 ses clients de b\u00e9n\u00e9ficier d\u2019une solution de support contextualis\u00e9e aux utilisateurs m\u00e9tier et int\u00e9grant l\u2019IA. Cette proposition de valeur est un solide diff\u00e9renciateur qui permettra \u00e0 KaOra Partners de renforcer son avantage concurrentiel et d\u2019accompagner efficacement ses clients dans leurs projets d\u2019adoption de leurs solutions de gestion et ERP.<\/p>\n

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Toan NGUYEN, Pr\u00e9sident de Shortways<\/span> \u00ab Nous sommes fiers d\u2019\u00e9tendre notre partenariat avec KaOra Partners qui se positionne comme un expert unanimement reconnu sur son march\u00e9. Notre nouvelle solution, en phase avec les attentes des entreprises, vient compl\u00e9ter notre offre historique et acc\u00e9l\u00e9rer les processus d\u2019appropriation des ERP d\u00e9ploy\u00e9s chez nos clients. \u00bb<\/p>\n<\/blockquote>\n

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S\u00e9bastien CALVEZ, Pr\u00e9sident de Kaora Partners<\/span> \u00ab Lors de nos projets d\u2019int\u00e9gration de l\u2019ERP Cloud, nous accompagnons nos clients d\u00e8s la mise en production et pendant les premiers mois d\u2019utilisation. Gr\u00e2ce \u00e0 la solution Smart Ticketing, ils b\u00e9n\u00e9ficient d\u2019un support r\u00e9actif et contextualis\u00e9, ce qui favorise une appropriation rapide de l\u2019outil, une r\u00e9duction des sollicitations au support et une satisfaction accrue des utilisateurs. Cet accompagnement personnalis\u00e9 est un v\u00e9ritable levier de r\u00e9ussite pour leurs projets.\u202f\u00bb<\/p>\n<\/blockquote>\n

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Shortways fait \u00e9voluer son partenariat avec le cabinet de conseil KaOra Partners en int\u00e9grant \u00e0 son offre sa solution Smart Ticketing.<\/p>\n","protected":false},"author":2,"featured_media":34622,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[498],"tags":[],"class_list":["post-45937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partenaires"],"yoast_head":"\nShortways \u00e9tend son partenariat avec KaOra Partners - Shortways<\/title>\n<meta name=\"description\" content=\"Shortways fait \u00e9voluer son partenariat avec le cabinet de conseil KaOra Partners en int\u00e9grant \u00e0 son offre sa solution Smart Ticketing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shortways.com\/fr\/blog\/shortways\/partenaires\/shortways-etend-partenariat-kaora-partners\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shortways \u00e9tend son partenariat avec KaOra Partners - 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