{"id":45446,"date":"2025-10-07T12:17:06","date_gmt":"2025-10-07T11:17:06","guid":{"rendered":"https:\/\/shortways.com\/?p=45446"},"modified":"2025-10-07T12:28:06","modified_gmt":"2025-10-07T11:28:06","slug":"dap-peak-matrix-assessment-2025","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/dap-peak-matrix-assessment-2025\/","title":{"rendered":"Shortways reconnu Concurrent Principal dans le DAP PEAK Matrix\u00ae Assessment 2025 d\u2019Everest Group"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Dans un march\u00e9 o\u00f9 les plateformes d\u2019adoption digitale deviennent essentielles au bon usage des outils m\u00e9tiers, Shortways franchit une \u00e9tape majeure. \u00c0 l\u2019issue du dernier benchmark sectoriel \u00ab\u00a0DAP PEAK Matrix\u00ae Assessment 2025\u00a0\u00bb d\u2019Everest Group, notre solution quitte la cat\u00e9gorie des &#8220;Aspirants&#8221; pour rejoindre celle des &#8220;Concurrents Principaux&#8221;.<\/p>\n<p>Une reconnaissance qui refl\u00e8te des choix technologiques ambitieux, une vision claire de l&#8217;accompagnement utilisateur en RUN, et une attention constante port\u00e9e \u00e0 l\u2019exp\u00e9rience utilisateur gr\u00e2ce \u00e0 Smart Ticketing et Shortways Assistant.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Table des mati\u00e8res<\/strong><\/p>\n<ul>\n<li><a href=\"#reconnaissance-marche\">Une reconnaissance du march\u00e9 qui valide nos choix strat\u00e9giques<\/a><\/li>\n<li><a href=\"#vision-gagnante\">Int\u00e9grer le support dans la strat\u00e9gie d\u2019adoption : notre vision gagnante<\/a><\/li>\n<li><a href=\"#conclusion\">Conclusion<\/a><\/li>\n<li><a href=\"#rapport\">En savoir plus sur le rapport DAP PEAK Matrix\u00ae Assessment 2025 d\u2019Everest Group<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;reconnaissance-marche&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #38abdd;\">Une reconnaissance du march\u00e9 qui valide nos choix strat\u00e9giques<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||50px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Le benchmark <strong>DAP PEAK Matrix<\/strong><strong>\u00ae Assessment 2025 <\/strong>men\u00e9 par Everest Group <span style=\"color: #38abdd;\"><strong>place d\u00e9sormais Shortways dans la cat\u00e9gorie des &#8220;Concurrents Principaux&#8221;<\/strong><\/span>.<\/p>\n<p>Cette \u00e9volution traduit la capacit\u00e9 de notre solution \u00e0 r\u00e9pondre aux enjeux critiques des projets de transformation digitale : accompagner l\u2019appropriation des outils m\u00e9tiers, fiabiliser les usages au quotidien, et garantir un ROI mesurable dans le temps.<\/p>\n<p>Ce changement de positionnement r\u00e9compense une strat\u00e9gie claire : celle d\u2019adresser non seulement les probl\u00e9matiques d\u2019onboarding ou de conduite du changement en amont, mais aussi d\u2019assurer un accompagnement sur toute la dur\u00e9e de vie des applications.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;vision-gagnante&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #38abdd;\">Int\u00e9grer le support dans la strat\u00e9gie d\u2019adoption : notre vision gagnante<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||50px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Trop souvent, l\u2019accompagnement s\u2019arr\u00eate \u00e0 la mise en production. Chez Shortways, nous sommes convaincus que la courbe d\u2019apprentissage ne s\u2019arr\u00eate jamais. Le support utilisateur doit \u00eatre envisag\u00e9 comme un levier d\u2019adoption permanent.<\/p>\n<p>Ce qui distingue r\u00e9ellement Shortways des autres <a href=\"https:\/\/shortways.com\/fr\/plateforme-adoption-digitale-definition\/\"><span style=\"color: #38abdd;\">plateformes d\u2019adoption digitale<\/span><\/a>, c\u2019est notre capacit\u00e9 \u00e0 aller au-del\u00e0 de la formation et de l\u2019assistance embarqu\u00e9e, en int\u00e9grant une v\u00e9ritable brique de support utilisateur dans la strat\u00e9gie d\u2019adoption.<\/p>\n<p>Gr\u00e2ce \u00e0 <span style=\"color: #38abdd;\"><a style=\"color: #38abdd;\" href=\"https:\/\/shortways.com\/fr\/smart-ticketing\/\"><strong>Smart Ticketing<\/strong><\/a><\/span>, nous sommes \u00e0 ce jour la seule DAP \u00e0 proposer une fonctionnalit\u00e9 de <strong>cr\u00e9ation de tickets directement depuis l\u2019interface utilisateur<\/strong>, sans rupture de contexte. L\u2019utilisateur peut signaler un blocage ou poser une question au support sans quitter son \u00e9cran m\u00e9tier, avec un ticket automatiquement qualifi\u00e9, enrichi de donn\u00e9es contextuelles, et orient\u00e9 vers la bonne \u00e9quipe.<\/p>\n<p>En int\u00e9grant la gestion des demandes m\u00e9tier dans le flux de travail, nous accompagnons les utilisateurs tout au long du cycle de vie applicatif : du premier clic jusqu\u2019\u00e0 la r\u00e9solution de leurs incidents.<br \/>R\u00e9sultat : un <strong>meilleur taux d\u2019appropriation<\/strong>, une <strong>r\u00e9duction des d\u00e9lais de traitement<\/strong>, et une <strong>am\u00e9lioration continue de l\u2019exp\u00e9rience utilisateur<\/strong>, mesur\u00e9e et actionnable.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;conclusion&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #38abdd;\">Conclusion<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||50px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Ce passage de statut dans le benchmark des plateformes d\u2019adoption digitale confirme que notre vision est la bonne : <strong>celle d\u2019un accompagnement global, de l\u2019apprentissage initial jusqu\u2019\u00e0 la gestion du quotidien<\/strong>.<\/p>\n<p>En alliant l\u2019assistance embarqu\u00e9e et le support intelligent, Shortways r\u00e9pond aux attentes des responsables applicatifs et des DSI en qu\u00eate d\u2019une adoption durable et efficace de leurs outils m\u00e9tiers.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;rapport&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #38abdd;\">En savoir plus sur le rapport DAP PEAK Matrix\u00ae Assessment 2025 d\u2019Everest Group<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Ce rapport s&#8217;appuie sur le processus annuel de demande d&#8217;informations (RFI) d\u2019Everest Group pour l&#8217;ann\u00e9e civile 2025, sur les interactions avec les principaux fournisseurs de plateformes d\u2019adoption digitale (DAP), sur la v\u00e9rification des r\u00e9f\u00e9rences clients et sur une analyse continue du march\u00e9 des DAP (tous secteurs et zones g\u00e9ographiques confondus).<\/p>\n<p>Il examine\u00a0:<\/p>\n<ul>\n<li>La dynamique du paysage des fournisseurs de DAP<\/li>\n<li>Les fournisseurs en fonction de leur vision et de leurs capacit\u00e9s en mati\u00e8re d&#8217;impact sur le march\u00e9<\/li>\n<li>L&#8217;\u00e9valuation PEAK Matrix\u00ae des fournisseurs de DAP par le Groupe Everest<\/li>\n<li>Les principaux atouts et limites des fournisseurs de DAP<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Contactez Everest Group pour obtenir le rapport complet : <span style=\"color: #38abdd;\"><a href=\"https:\/\/www2.everestgrp.com\/report\/egr-2025-24-r-7547\/\" style=\"color: #38abdd;\"><em>\u201cDigital Adoption Platforms (DAP) PEAK Matrix<\/em><em>\u00ae Assessment 2025\u201d<\/em><\/a><\/span><\/p>\n<p>Ou Shortways pour plus d\u2019informations sur notre solution : <span style=\"color: #38abdd;\"><a href=\"https:\/\/shortways.com\/fr\/demonstration\/\" style=\"color: #38abdd;\"><em>Contactez-nous<\/em><\/a><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;30px|||||&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/shortways.com\/fr\/abonnement-newsletter\/?utm_source=Site&#038;utm_medium=Trafic+direct&#038;utm_content=5ff438b0d59cbc58b22943b7&#038;utm_campaign=Inscription_newsletter\"><img decoding=\"async\" src=\"https:\/\/i1.wp.com\/files.plezi.co\/p\/5f17f2d4f4208726cdaaaa43\/contents\/5ff438b0d59cbc58b22943b7\/ctas\/5ff47428d59cbc58b2294fe1\/banniere-newsletter.png?w=1080&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le DAP PEAK Matrix\u00ae Assessment 2025 men\u00e9 par Everest Group place d\u00e9sormais Shortways dans la cat\u00e9gorie des &#8220;Concurrents 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