{"id":44584,"date":"2025-09-22T09:05:50","date_gmt":"2025-09-22T08:05:50","guid":{"rendered":"https:\/\/shortways.com\/?p=44584"},"modified":"2025-11-18T11:34:11","modified_gmt":"2025-11-18T10:34:11","slug":"pourquoi-utilisateurs-ignorent-vos-manuels-et-communications","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/","title":{"rendered":"Mises \u00e0 jour logicielles : pourquoi vos utilisateurs ignorent vos manuels et communications"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb29px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Dans les projets RH et la gestion quotidienne des outils SIRH, une croyance tenace persiste : penser que les utilisateurs lisent les communications, newsletters ou release notes envoy\u00e9es apr\u00e8s chaque mise \u00e0 jour\u2026 et que les manuels utilisateurs sont toujours \u00e0 jour. Cette id\u00e9e, pourtant tr\u00e8s r\u00e9pandue, fausse les strat\u00e9gies d\u2019accompagnement et freine l\u2019adoption r\u00e9elle des nouveaut\u00e9s.<\/p>\n

D\u00e9couvrez pourquoi vos manuels et communications ne suffisent pas \u00e0 faire adopter les nouveaut\u00e9s SIRH.
\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Au programme :<\/span><\/b><\/p>\n

    \n
  1. Pourquoi cette id\u00e9e re\u00e7ue persiste dans les projets SIRH<\/a><\/li>\n
  2. Les limites des communications et manuels traditionnels<\/a><\/li>\n
  3. Adopter de nouvelles pratiques pour une adoption efficace des nouveaut\u00e9s<\/a><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbidee-recue\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    1. Pourquoi cette id\u00e9e re\u00e7ue persiste dans les projets SIRH<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Les \u00e9quipes projet et responsables SIRH mettent beaucoup d\u2019efforts dans la r\u00e9daction des communications internes et des manuels utilisateurs. Il para\u00eet donc logique de penser que ces supports remplissent leur r\u00f4le et que les collaborateurs vont s\u2019y r\u00e9f\u00e9rer \u00e0 chaque changement. Cette conviction est renforc\u00e9e par le fait qu\u2019ils constituent souvent les seuls supports disponibles pour informer les utilisateurs.<\/p>\n

    Pourtant, la r\u00e9alit\u00e9 d\u2019usage est diff\u00e9rente. Les utilisateurs ne consultent pas ces documents par manque de temps ou parce qu\u2019ils ne savent pas o\u00f9 les trouver<\/strong><\/span>. Ils ne les lisent que lorsqu\u2019ils rencontrent une difficult\u00e9 pr\u00e9cise\u2026 et souvent trop tard pour \u00e9viter la frustration.
    \n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]\ud83d\udca1 Conseil : acceptez que les communications descendantes ne suffisent pas et repensez vos canaux d\u2019information pour coller aux usages r\u00e9els des collaborateurs.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bblimites-communications\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    2. Les limites des communications et manuels traditionnels<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Les newsletters et release notes par email finissent noy\u00e9es dans les bo\u00eetes de r\u00e9ception surcharg\u00e9es. L\u2019information arrive souvent trop t\u00f4t ou trop tard, hors du contexte o\u00f9 elle serait utile. Quant aux manuels utilisateurs, ils posent plusieurs probl\u00e8mes : leur volume d\u00e9courage la lecture, leur mise \u00e0 jour apr\u00e8s chaque \u00e9volution logicielle est rare, et ils ne sont pas adapt\u00e9s aux diff\u00e9rents profils utilisateurs.<\/p>\n

    Ce d\u00e9calage entre les supports fournis et les besoins op\u00e9rationnels cr\u00e9e une adoption partielle<\/strong><\/span>. Les collaborateurs continuent d\u2019utiliser d\u2019anciennes pratiques, sollicitent inutilement le support RH et per\u00e7oivent l\u2019outil comme complexe et mal adapt\u00e9.
    \n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]\ud83d\udca1 Conseil : privil\u00e9giez les supports courts, contextualis\u00e9s et int\u00e9gr\u00e9s directement dans l\u2019outil. Un message cibl\u00e9 sur un \u00e9cran pr\u00e9cis sera toujours plus efficace qu\u2019un document PDF de 30 pages envoy\u00e9 par email.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb3_5,2_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||54px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||21px|||\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    D\u00e9couvrez notre Livre Blanc sur ce sujet !<\/span><\/p>\n

    \u00ab\u00a0L’adoption du SIRH dans les organisations
    Focus sur le support utilisateur\u00a0\u00bb<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb button_text=\u00a0\u00bbAcc\u00e9der au Livre Blanc\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb9||divi||400″ transform_scale_tablet=\u00a0\u00bb\u00a0\u00bb transform_scale_phone=\u00a0\u00bb\u00a0\u00bb transform_scale_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_rotate_tablet=\u00a0\u00bb\u00a0\u00bb transform_rotate_phone=\u00a0\u00bb\u00a0\u00bb transform_rotate_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_skew_tablet=\u00a0\u00bb\u00a0\u00bb transform_skew_phone=\u00a0\u00bb\u00a0\u00bb transform_skew_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_origin_tablet=\u00a0\u00bb\u00a0\u00bb transform_origin_phone=\u00a0\u00bb\u00a0\u00bb transform_origin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_color=\u00a0\u00bb#1780AF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/LAdoption-du-SIRH-focus-support-utilisateur-Livre.png\u00a0\u00bb title_text=\u00a0\u00bbL’Adoption du SIRH focus support utilisateur – Livre\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb50%\u00a0\u00bb width_phone=\u00a0\u00bb50%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbnouvelles-pratiques\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    3. Adopter de nouvelles pratiques pour une adoption efficace des nouveaut\u00e9s<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Pour sortir de cette id\u00e9e re\u00e7ue, il faut int\u00e9grer la notion de \u201cflow of work\u201d dans votre strat\u00e9gie d\u2019accompagnement<\/strong>.<\/span> Les utilisateurs doivent \u00eatre inform\u00e9s au moment o\u00f9 ils effectuent leur t\u00e2che, dans le bon \u00e9cran et avec une aide directement exploitable.<\/p>\n

    C\u2019est ce que permet un Assistant Digital comme Shortways Assistant. Il affiche des bulles d\u2019aide ou des notifications contextualis\u00e9es d\u00e8s qu\u2019une nouveaut\u00e9 impacte l\u2019action de l\u2019utilisateur.<\/p>\n

    R\u00e9sultat : pas besoin de chercher l\u2019information dans un email ou un manuel obsol\u00e8te, elle est directement disponible dans l\u2019outil, au moment o\u00f9 elle est n\u00e9cessaire.
    \n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]\ud83d\udca1 Conseil : configurez vos notifications pour cibler les bonnes populations et mettre en avant les changements qui les concernent r\u00e9ellement.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbformation-accompagnement\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Conclusion<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Penser que vos collaborateurs lisent toutes les communications ou que les manuels utilisateurs sont toujours \u00e0 jour apr\u00e8s chaque nouveaut\u00e9 est une illusion co\u00fbteuse. Pour maximiser l\u2019adoption des \u00e9volutions du SIRH, privil\u00e9giez une assistance embarqu\u00e9e et contextuelle, adapt\u00e9e aux nouveaux usages num\u00e9riques.<\/p>\n

    \ud83d\udc49\u200b Pour aller plus loin dans les solutions, d\u00e9couvrez 6 v\u00e9rit\u00e9s \u00e0 accepter sur la communication interne des outils en 2025<\/a><\/span>.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles<\/p>\n","protected":false},"author":18,"featured_media":44780,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"categories":[490],"tags":[],"class_list":["post-44584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"\nPourquoi vos utilisateurs ignorent vos manuels et communications ?<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi vos utilisateurs ignorent vos manuels et communications ?\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortways\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-22T08:05:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T10:34:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2240\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nolwenn Caill\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/shortways.com\/fr\/#organization\",\"name\":\"Shortways\",\"url\":\"https:\/\/shortways.com\/fr\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/shortways.com\/fr\/#logo\",\"inLanguage\":\"fr-FR\",\"url\":\"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2021\/12\/Logo-Shortways-uni.png?fit=760%2C285&ssl=1\",\"contentUrl\":\"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2021\/12\/Logo-Shortways-uni.png?fit=760%2C285&ssl=1\",\"width\":760,\"height\":285,\"caption\":\"Shortways\"},\"image\":{\"@id\":\"https:\/\/shortways.com\/fr\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/shortways.com\/fr\/#website\",\"url\":\"https:\/\/shortways.com\/fr\/\",\"name\":\"Shortways\",\"description\":\"La plateforme d'adoption digitale pour tous vos utilisateurs\",\"publisher\":{\"@id\":\"https:\/\/shortways.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/shortways.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage\",\"inLanguage\":\"fr-FR\",\"url\":\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png\",\"contentUrl\":\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png\",\"width\":2240,\"height\":1260},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage\",\"url\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/\",\"name\":\"Pourquoi vos utilisateurs ignorent vos manuels et communications ?\",\"isPartOf\":{\"@id\":\"https:\/\/shortways.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage\"},\"datePublished\":\"2025-09-22T08:05:50+00:00\",\"dateModified\":\"2025-11-18T10:34:11+00:00\",\"description\":\"D\\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \\u00e0 jour logicielles\",\"breadcrumb\":{\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/shortways.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mises \\u00e0 jour logicielles : pourquoi vos utilisateurs ignorent vos manuels et communications\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage\"},\"author\":{\"@id\":\"https:\/\/shortways.com\/fr\/#\/schema\/person\/96b249f6c7ce7d6e66f9936c11b5d74d\"},\"headline\":\"Mises \\u00e0 jour logicielles : pourquoi vos utilisateurs ignorent vos manuels et communications\",\"datePublished\":\"2025-09-22T08:05:50+00:00\",\"dateModified\":\"2025-11-18T10:34:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage\"},\"wordCount\":1435,\"publisher\":{\"@id\":\"https:\/\/shortways.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png\",\"articleSection\":[\"Articles d'actualit\\u00e9s\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/shortways.com\/fr\/#\/schema\/person\/96b249f6c7ce7d6e66f9936c11b5d74d\",\"name\":\"Nolwenn Caill\",\"url\":\"https:\/\/shortways.com\/fr\/blog\/author\/nolwenn-caill\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pourquoi vos utilisateurs ignorent vos manuels et communications ?","description":"D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/","og_locale":"fr_FR","og_type":"article","og_title":"Pourquoi vos utilisateurs ignorent vos manuels et communications ?","og_description":"D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles","og_url":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/","og_site_name":"Shortways","article_published_time":"2025-09-22T08:05:50+00:00","article_modified_time":"2025-11-18T10:34:11+00:00","og_image":[{"width":2240,"height":1260,"filesize":294301,"url":"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png","path":"\/home\/shortway\/www\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png","size":"full","id":44780,"alt":"","pixels":2822400,"type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"Nolwenn Caill","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/shortways.com\/fr\/#organization","name":"Shortways","url":"https:\/\/shortways.com\/fr\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/shortways.com\/fr\/#logo","inLanguage":"fr-FR","url":"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2021\/12\/Logo-Shortways-uni.png?fit=760%2C285&ssl=1","contentUrl":"https:\/\/i2.wp.com\/shortways.com\/wp-content\/uploads\/2021\/12\/Logo-Shortways-uni.png?fit=760%2C285&ssl=1","width":760,"height":285,"caption":"Shortways"},"image":{"@id":"https:\/\/shortways.com\/fr\/#logo"}},{"@type":"WebSite","@id":"https:\/\/shortways.com\/fr\/#website","url":"https:\/\/shortways.com\/fr\/","name":"Shortways","description":"La plateforme d'adoption digitale pour tous vos utilisateurs","publisher":{"@id":"https:\/\/shortways.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/shortways.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"ImageObject","@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage","inLanguage":"fr-FR","url":"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png","contentUrl":"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png","width":2240,"height":1260},{"@type":"WebPage","@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage","url":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/","name":"Pourquoi vos utilisateurs ignorent vos manuels et communications ?","isPartOf":{"@id":"https:\/\/shortways.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage"},"datePublished":"2025-09-22T08:05:50+00:00","dateModified":"2025-11-18T10:34:11+00:00","description":"D\u00e9couvrez dans cet article pourquoi vos utilisateurs ignorent vos manuels et communications lors des mises \u00e0 jour logicielles","breadcrumb":{"@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/shortways.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Mises \u00e0 jour logicielles : pourquoi vos utilisateurs ignorent vos manuels et communications"}]},{"@type":"Article","@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#article","isPartOf":{"@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage"},"author":{"@id":"https:\/\/shortways.com\/fr\/#\/schema\/person\/96b249f6c7ce7d6e66f9936c11b5d74d"},"headline":"Mises \u00e0 jour logicielles : pourquoi vos utilisateurs ignorent vos manuels et communications","datePublished":"2025-09-22T08:05:50+00:00","dateModified":"2025-11-18T10:34:11+00:00","mainEntityOfPage":{"@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#webpage"},"wordCount":1435,"publisher":{"@id":"https:\/\/shortways.com\/fr\/#organization"},"image":{"@id":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-utilisateurs-ignorent-vos-manuels-et-communications\/#primaryimage"},"thumbnailUrl":"https:\/\/shortways.com\/wp-content\/uploads\/2025\/08\/mise-a-jour-logiciel-pourquoi-vos-utilisateurs-ignorent-vos-manuels-et-communications.png","articleSection":["Articles d'actualit\u00e9s"],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/shortways.com\/fr\/#\/schema\/person\/96b249f6c7ce7d6e66f9936c11b5d74d","name":"Nolwenn Caill","url":"https:\/\/shortways.com\/fr\/blog\/author\/nolwenn-caill\/"}]}},"_links":{"self":[{"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/posts\/44584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/comments?post=44584"}],"version-history":[{"count":6,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/posts\/44584\/revisions"}],"predecessor-version":[{"id":45591,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/posts\/44584\/revisions\/45591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/media\/44780"}],"wp:attachment":[{"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/media?parent=44584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/categories?post=44584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shortways.com\/fr\/wp-json\/wp\/v2\/tags?post=44584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}