{"id":44004,"date":"2025-07-07T09:05:59","date_gmt":"2025-07-07T08:05:59","guid":{"rendered":"https:\/\/shortways.com\/?p=44004"},"modified":"2025-11-18T10:58:36","modified_gmt":"2025-11-18T09:58:36","slug":"fondamentaux-repenser-adoption-nouveaux-utilisateurs","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/fondamentaux-repenser-adoption-nouveaux-utilisateurs\/","title":{"rendered":"Onboarding\u202f: 10 fondamentaux pour repenser l\u2019adoption des nouveaux utilisateurs"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb29px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

L\u2019adoption des outils num\u00e9riques par les nouveaux collaborateurs reste l\u2019un des d\u00e9fis majeurs des organisations. Si le projet est techniquement d\u00e9ploy\u00e9, il n\u2019est pleinement r\u00e9ussi que lorsque les utilisateurs savent s\u2019en servir au quotidien, de mani\u00e8re fluide et autonome. Mais dans des environnements complexes, avec des applications qui \u00e9voluent sans cesse et des profils utilisateurs tr\u00e8s vari\u00e9s, garantir une bonne prise en main devient un enjeu strat\u00e9gique.<\/p>\n

Formation initiale unique, manuels statiques, interventions ponctuelles\u2026 ces approches traditionnelles montrent aujourd\u2019hui leurs limites. Il est temps de repenser l\u2019adoption non plus comme une \u00e9tape isol\u00e9e, mais comme un processus continu, contextuel et \u00e9volutif.<\/p>\n

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Voici les 10 fondamentaux \u00e0 int\u00e9grer dans votre strat\u00e9gie pour r\u00e9ussir cette transformation :<\/strong><\/p>\n

    \n
  1. L\u2019adoption ne se d\u00e9cr\u00e8te pas, elle se construit<\/span><\/a><\/li>\n
  2. Chaque profil utilisateur a ses sp\u00e9cificit\u00e9s<\/span><\/a><\/li>\n
  3. L\u2019apprentissage doit se faire dans le flux de travail<\/span><\/a><\/li>\n
  4. Les supports de formation ne suffisent plus<\/span><\/a><\/li>\n
  5. Le support utilisateur est le thermom\u00e8tre de l\u2019adoption<\/span><\/a><\/li>\n
  6. L\u2019autonomie doit devenir un objectif d\u00e8s le d\u00e9part<\/span><\/a><\/li>\n
  7. Le temps de formation est limit\u00e9<\/span><\/a><\/li>\n
  8. Les outils \u00e9voluent plus vite que les pratiques<\/span><\/a><\/li>\n
  9. L\u2019adoption se mesure dans la dur\u00e9e<\/span><\/a><\/li>\n
  10. La personnalisation est la cl\u00e9 de l\u2019efficacit\u00e9<\/span><\/a><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbadoption\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    1. L\u2019adoption ne se d\u00e9cr\u00e8te pas, elle se construit<\/span><\/span><\/h2>\n

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    L\u2019adh\u00e9sion des utilisateurs \u00e0 un outil ne repose ni sur un lancement officiel ni sur un discours d\u2019accompagnement<\/strong>.<\/span> Elle se construit progressivement, \u00e0 travers des usages r\u00e9p\u00e9t\u00e9s, de la clart\u00e9, et une exp\u00e9rience utilisateur positive. Trop souvent, les projets n\u00e9gligent cette construction continue.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019Assistant Shortways permet de prolonger l\u2019adoption bien apr\u00e8s la mise en production, en offrant un accompagnement contextuel au quotidien sur les \u00e9crans utilis\u00e9s.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbprofil\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    2. Chaque profil utilisateur a ses sp\u00e9cificit\u00e9s<\/span><\/span><\/h2>\n

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    Un utilisateur RH, un manager ou un collaborateur terrain n\u2019utilisent pas les m\u00eames modules, n\u2019ont pas les m\u00eames attentes, ni la m\u00eame aisance avec les outils digitaux. Appliquer un parcours d\u2019adoption unique revient \u00e0 ignorer cette diversit\u00e9<\/strong>.<\/span><\/p>\n

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    L\u2019Assistant Shortways affiche des contenus personnalis\u00e9s selon le profil de l\u2019utilisateur (r\u00f4le, langue, \u2026), garantissant une exp\u00e9rience cibl\u00e9e et pertinente.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbapprentissage\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    3. L\u2019apprentissage doit se faire dans le flux de travail<\/span><\/span><\/h2>\n

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    Les utilisateurs n\u2019ont pas le temps de suivre une formation th\u00e9orique pour chaque nouveau processus<\/strong>.<\/span> Ils doivent pouvoir apprendre en r\u00e9alisant, dans le contexte m\u00eame de leurs t\u00e2ches quotidiennes.<\/p>\n

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    Avec l\u2019Assistant Shortways, les utilisateurs acc\u00e8dent \u00e0 des bulles d\u2019aide et tutoriels directement int\u00e9gr\u00e9s \u00e0 leurs \u00e9crans, au moment o\u00f9 ils en ont besoin.<\/em><\/p>\n

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    4. Les supports de formation ne suffisent plus<\/h2>\n

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    Les PDF, guides ou manuels sont rarement consult\u00e9s<\/strong><\/span>. Trop longs, peu accessibles, vite obsol\u00e8tes\u2026 Ils ne r\u00e9pondent pas aux besoins imm\u00e9diats et concrets des utilisateurs dans leur environnement de travail.<\/p>\n

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    L\u2019Assistant Shortways remplace ces supports par des contenus embarqu\u00e9s, toujours \u00e0 jour, visibles dans l\u2019application, sans rupture d\u2019usage.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbsupport-utilisateur\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    5. Le support utilisateur est le thermom\u00e8tre de l\u2019adoption<\/h2>\n

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    Des tickets nombreux et r\u00e9currents sont souvent le sympt\u00f4me d\u2019un d\u00e9faut d\u2019adoption<\/strong>. <\/span>Plus un outil est mal compris, plus les utilisateurs sollicitent l\u2019assistance, m\u00eame pour des t\u00e2ches simples.<\/p>\n

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    L\u2019Assistant Shortways r\u00e9duit les demandes au support en guidant les utilisateurs pas-\u00e0-pas et en r\u00e9pondant aux questions les plus fr\u00e9quentes d\u00e8s l\u2019\u00e9cran concern\u00e9.<\/em><\/p>\n

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    Pour en savoir plus, d\u00e9couvrez notre Livre Blanc sur ce sujet !<\/span><\/p>\n

    \u00ab\u00a0L’adoption du SIRH dans les organisations
    Focus sur le support utilisateur\u00a0\u00bb<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb button_text=\u00a0\u00bbAcc\u00e9der au Livre Blanc\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb9||divi||400″ transform_scale_tablet=\u00a0\u00bb\u00a0\u00bb transform_scale_phone=\u00a0\u00bb\u00a0\u00bb transform_scale_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_rotate_tablet=\u00a0\u00bb\u00a0\u00bb transform_rotate_phone=\u00a0\u00bb\u00a0\u00bb transform_rotate_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_skew_tablet=\u00a0\u00bb\u00a0\u00bb transform_skew_phone=\u00a0\u00bb\u00a0\u00bb transform_skew_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_origin_tablet=\u00a0\u00bb\u00a0\u00bb transform_origin_phone=\u00a0\u00bb\u00a0\u00bb transform_origin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_color=\u00a0\u00bb#1780AF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/LAdoption-du-SIRH-focus-support-utilisateur-Livre.png\u00a0\u00bb title_text=\u00a0\u00bbL’Adoption du SIRH focus support utilisateur – Livre\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb50%\u00a0\u00bb width_phone=\u00a0\u00bb50%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbautonomie\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    6. L\u2019autonomie doit devenir un objectif d\u00e8s le d\u00e9part<\/h2>\n

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    La meilleure adoption est celle qui permet \u00e0 chaque collaborateur d\u2019agir sans d\u00e9pendre d\u2019un tiers<\/strong>.<\/span> L\u2019objectif d\u2019un projet ne doit pas \u00eatre que l\u2019utilisateur connaisse l\u2019outil, mais qu\u2019il sache s\u2019en servir, seul.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019Assistant Shortways rend les utilisateurs autonomes d\u00e8s leurs premiers pas, gr\u00e2ce \u00e0 des aides interactives qui les accompagnent sans les assister.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbformation\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    7. Le temps de formation est limit\u00e9<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Un utilisateur ne dispose que de quelques minutes par jour pour se former<\/strong>.<\/span> C\u2019est une contrainte forte qui oblige \u00e0 penser des formats d\u2019apprentissage plus courts, cibl\u00e9s, et int\u00e9gr\u00e9s \u00e0 l\u2019usage r\u00e9el.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019Assistant Shortways permet de transformer chaque interaction avec l\u2019outil en moment d\u2019apprentissage, via des contenus microlearning directement accessibles dans l\u2019interface.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bboutils\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    8. Les outils \u00e9voluent plus vite que les pratiques<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Les mises \u00e0 jour applicatives sont fr\u00e9quentes, les processus changent, mais les utilisateurs ne sont pas toujours inform\u00e9s ou accompagn\u00e9s<\/strong>.<\/span> R\u00e9sultat : l\u2019\u00e9cart se creuse entre les fonctionnalit\u00e9s disponibles et leur adoption.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019Assistant Shortways pr\u00e9sente les nouveaut\u00e9s, directement sur les \u00e9crans concern\u00e9s, via des pop-ups ou messages contextualis\u00e9s.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbmesure\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    9. L\u2019adoption se mesure dans la dur\u00e9e<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Il ne suffit pas de mesurer le nombre de connexions ou la fin d\u2019une session de formation. L\u2019adoption se juge \u00e0 l\u2019usage r\u00e9el, \u00e0 la fr\u00e9quence des erreurs, \u00e0 la baisse des tickets et \u00e0 la fluidit\u00e9 des processus<\/strong>.<\/span><\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019Assistant Shortways collecte des statistiques d\u2019usage de ses contenus, vous permettant d\u2019identifier les points de friction et d\u2019ajuster vos parcours d\u2019accompagnement.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbpersonnalisation\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    10. La personnalisation est la cl\u00e9 de l\u2019efficacit\u00e9<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Un contenu g\u00e9n\u00e9rique sera toujours moins efficace qu\u2019un contenu cibl\u00e9<\/strong><\/span>, pertinent et adapt\u00e9 \u00e0 la situation. C\u2019est vrai dans la communication, et c\u2019est encore plus vrai dans l\u2019adoption d\u2019un outil digital.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Avec l\u2019Assistant Shortways, vous personnalisez vos messages, vos tutoriels et vos aides selon les modules, les profils et les processus utilis\u00e9s, pour maximiser l\u2019impact de chaque interaction.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbformation-accompagnement\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Conclusion<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Repenser l\u2019adoption des nouveaux utilisateurs, c\u2019est comprendre que l\u2019enjeu ne se joue pas uniquement au moment de la formation initiale, mais dans l\u2019usage quotidien des outils. L\u2019accompagnement doit \u00eatre constant, contextualis\u00e9 et individualis\u00e9.<\/p>\n

    Avec l\u2019Assistant Shortways, chaque utilisateur b\u00e9n\u00e9ficie d\u2019un appui intelligent et discret qui l\u2019aide \u00e0 monter en comp\u00e9tence durablement, tout en soulageant les \u00e9quipes RH et IT.<\/p>\n

    Vous souhaitez voir l\u2019Assistant en action\u00a0? Contactez-nous d\u00e8s maintenant pour une d\u00e9monstration<\/a>.<\/span><\/span><\/p>\n

    \ud83d\udc49 Pour aller plus loin sur ce sujet, d\u00e9couvrez<\/span>\u00a0pourquoi les fournisseurs sont cl\u00e9s dans la transformation digitale Achats ?<\/span><\/span><\/a><\/em><\/p>\n

    <\/span><\/p>\n

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    D\u00e9couvrez dans cet article sur l’onboarding\u202fnos 10 fondamentaux pour repenser l\u2019adoption des nouveaux utilisateurs<\/p>\n","protected":false},"author":18,"featured_media":43968,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","footnotes":""},"categories":[490],"tags":[],"class_list":["post-44004","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"\n10 fondamentaux pour repenser l\u2019adoption des nouveaux utilisateurs<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez dans cet article sur l'onboarding\u202fnos 10 fondamentaux pour repenser l\u2019adoption des nouveaux utilisateurs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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