{"id":43833,"date":"2025-06-09T09:05:07","date_gmt":"2025-06-09T08:05:07","guid":{"rendered":"https:\/\/shortways.com\/?p=43833"},"modified":"2025-11-18T10:10:21","modified_gmt":"2025-11-18T09:10:21","slug":"qualite-donnees-sujet-central-erp","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/rh\/qualite-donnees-sujet-central-erp\/","title":{"rendered":"Pourquoi la qualit\u00e9 des donn\u00e9es est-elle toujours un sujet central sur l\u2019ERP ?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”29px|||||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Dans toutes les organisations, la promesse d\u2019un ERP repose sur un principe simple\u202f: centraliser, automatiser et fiabiliser les processus de gestion. Mais pour que cette promesse se concr\u00e9tise, encore faut-il que les donn\u00e9es saisies soient justes, compl\u00e8tes et homog\u00e8nes. Et c\u2019est pr\u00e9cis\u00e9ment l\u00e0 que le b\u00e2t blesse. Malgr\u00e9 les projets de modernisation, les campagnes de formation ou les proc\u00e9dures internes, la qualit\u00e9 des donn\u00e9es reste un sujet r\u00e9current et structurant<\/strong>, au c\u0153ur des pr\u00e9occupations des directions m\u00e9tiers et DSI.
\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]Au programme :<\/span><\/b><\/p>\n

    \n
  1. L\u2019ERP, syst\u00e8me de r\u00e9f\u00e9rence pour les processus critiques<\/a><\/li>\n
  2. Les utilisateurs, premiers responsables de la qualit\u00e9 des donn\u00e9es<\/a><\/li>\n
  3. Les impacts concrets d\u2019une donn\u00e9e erron\u00e9e ou incompl\u00e8te<\/a><\/li>\n
  4. Les difficult\u00e9s \u00e0 instaurer des r\u00e8gles communes et durables<\/a><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”erp” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    1. L\u2019ERP, syst\u00e8me de r\u00e9f\u00e9rence pour les processus critiques<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]L\u2019ERP est le socle des processus les plus sensibles de l\u2019entreprise\u202f: gestion financi\u00e8re, achats, comptabilit\u00e9, logistique, gestion des stocks, voire paie ou gestion de projets. Chaque donn\u00e9e saisie dans le syst\u00e8me peut impacter directement <\/strong><\/span>des op\u00e9rations de facturation, des commandes fournisseurs, un reporting budg\u00e9taire ou la cl\u00f4ture comptable.<\/p>\n

    D\u00e8s lors, une erreur de saisie sur une cat\u00e9gorie d\u2019achat, une date de commande, ou un code analytique peut g\u00e9n\u00e9rer une cha\u00eene de cons\u00e9quences\u202f: mauvaise allocation budg\u00e9taire, erreurs dans les relances, d\u00e9salignement entre les services\u2026 Plus l\u2019ERP est int\u00e9gr\u00e9, plus les cons\u00e9quences se propagent rapidement.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]\ud83d\udca1<\/em>\u200b<\/em> Conseil :<\/em> Cartographiez les zones \u00e0 risques de l\u2019ERP, c\u2019est-\u00e0-dire les champs sensibles \u00e0 forte incidence m\u00e9tier. Cette analyse vous permettra de prioriser les points de contr\u00f4le et de fiabilisation, et de mobiliser les bons m\u00e9tiers autour de ces zones critiques.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”utilisateurs” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    2. Les utilisateurs, premiers responsables de la qualit\u00e9 des donn\u00e9es<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Contrairement \u00e0 une id\u00e9e re\u00e7ue, les erreurs de donn\u00e9es ne viennent pas d\u2019un d\u00e9faut technique de l\u2019outil, mais d\u2019une mauvaise saisie c\u00f4t\u00e9 utilisateur.<\/p>\n

    76% des probl\u00e8mes de qualit\u00e9 des donn\u00e9es trouvent leurs origines dans les saisies des utilisateurs (The Warehousing Institute).<\/em><\/p>\n

    Cela peut \u00eatre d\u00fb \u00e0 un manque de compr\u00e9hension des champs, une absence de formation sur les r\u00e8gles \u00e0 appliquer, ou encore une volont\u00e9 d\u2019aller vite, sans v\u00e9rifier les impacts.<\/p>\n

    Dans un ERP, chaque utilisateur agit \u00e0 son \u00e9chelle : il peut cr\u00e9er une commande, rattacher un projet, enregistrer une d\u00e9pense\u2026 Et chaque action alimente la base de donn\u00e9es globale. C\u2019est pourquoi la qualit\u00e9 des donn\u00e9es commence toujours par la qualit\u00e9 des saisies<\/strong><\/span>, d\u00e8s le premier niveau d’intervention.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]\ud83d\udca1<\/em>\u200b<\/em> Conseil :<\/em> Menez des campagnes de sensibilisation r\u00e9guli\u00e8res pour expliquer les cons\u00e9quences concr\u00e8tes des erreurs de saisie. En associant chaque donn\u00e9e \u00e0 un usage m\u00e9tier, vous donnez du sens aux exigences de qualit\u00e9.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||30px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” custom_margin=”||21px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

    D\u00e9couvrez notre Livre Blanc sur ce sujet !<\/span><\/p>\n

    “L\u2019adoption des ERP Finance et Achats”<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-applications-finance-achats\/” url_new_window=”on” button_text=”Acc\u00e9der au Livre Blanc” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#38ABDD” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” box_shadow_style=”preset1″ box_shadow_color=”#1780AF” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2024\/09\/Livre-Livre-Blanc-Ladoption-des-ERP-Finance-et-Achats.png” title_text=”Livre – Livre Blanc L’adoption des ERP Finance et Achats” url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-applications-finance-achats\/” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”80%” width_tablet=”50%” width_phone=”50%” width_last_edited=”on|desktop” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”impacts” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    3. Les impacts concrets d\u2019une donn\u00e9e erron\u00e9e ou incompl\u00e8te<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Une donn\u00e9e mal saisie, incompl\u00e8te ou incoh\u00e9rente n\u2019est jamais anodine. Elle entra\u00eene des traitements manuels suppl\u00e9mentaires, des retards, des surco\u00fbts, ou encore des insatisfactions c\u00f4t\u00e9 clients ou fournisseurs. Mais cela peut aller au-del\u00e0 de cela, elle peut fausser les indicateurs de pilotage, ce qui compromet les prises de d\u00e9cision strat\u00e9giques<\/strong><\/span>.<\/p>\n

    Prenons l\u2019exemple d\u2019un code budget mal affect\u00e9 : il peut remettre en question la validit\u00e9 d\u2019un reporting mensuel, forcer des retraitements comptables, et fausser le calcul d\u2019un taux d\u2019engagement. \u00c0 grande \u00e9chelle, ces anomalies deviennent structurelles et nuisent \u00e0 la fiabilit\u00e9 globale du syst\u00e8me.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]\ud83d\udca1<\/em>\u200b<\/em> Conseil :<\/em> Impl\u00e9mentez un processus de contr\u00f4le qualit\u00e9 sur les donn\u00e9es critiques, avec des audits r\u00e9guliers. Ces contr\u00f4les peuvent \u00eatre partag\u00e9s entre les \u00e9quipes m\u00e9tiers et les \u00e9quipes IT pour garantir un pilotage collaboratif.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”difficultes” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    4. Les difficult\u00e9s \u00e0 instaurer des r\u00e8gles communes et durables<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Un autre frein majeur \u00e0 la qualit\u00e9 des donn\u00e9es dans l\u2019ERP r\u00e9side dans l\u2019incapacit\u00e9 \u00e0 \u00e9tablir et faire respecter des r\u00e8gles homog\u00e8nes sur la dur\u00e9e. Les projets ERP impliquent souvent plusieurs entit\u00e9s, directions ou filiales, avec des pratiques locales parfois divergentes.<\/p>\n

    L\u2019absence de gouvernance sur les r\u00e9f\u00e9rentiels, la multiplicit\u00e9 des exceptions, ou la rotation des effectifs complexifient encore cette homog\u00e9n\u00e9it\u00e9. Ce manque d\u2019alignement rend difficile l\u2019instauration de bonnes pratiques<\/strong><\/span> durables et g\u00e9n\u00e8re des \u00e9carts d\u2019utilisation qui fragilisent la fiabilit\u00e9 de l\u2019ensemble du syst\u00e8me.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]\ud83d\udca1<\/em>\u200b<\/em> Conseil :<\/em> Mettez en place une gouvernance de la donn\u00e9e ERP, incluant des r\u00e9f\u00e9rents m\u00e9tiers par domaine. Leur r\u00f4le est de d\u00e9finir, maintenir et faire respecter les r\u00e8gles de gestion applicables aux donn\u00e9es, en lien avec les directions op\u00e9rationnelles.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”formation-accompagnement” _builder_version=”4.27.0″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    Conclusion<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

    La qualit\u00e9 des donn\u00e9es dans un ERP n\u2019est pas une option. C\u2019est un levier strat\u00e9gique, indispensable \u00e0 la bonne ex\u00e9cution des processus, \u00e0 la fiabilit\u00e9 des reporting, et \u00e0 l\u2019optimisation des ressources. Elle ne d\u00e9pend pas uniquement de l\u2019outil, mais surtout des utilisateurs, des r\u00e8gles partag\u00e9es, et de l\u2019accompagnement au quotidien.<\/p>\n

    Repenser la saisie comme un acte m\u00e9tier \u00e0 part enti\u00e8re, donner du sens aux r\u00e8gles de gestion et structurer une gouvernance robuste sont autant de cl\u00e9s pour passer d\u2019un ERP \u00ab fonctionnel \u00bb \u00e0 un ERP r\u00e9ellement fiable et performant.<\/p>\n

    \ud83d\udc49 Pour aller plus loin sur ce sujet, d\u00e9couvrez <\/span>ce que cachent vraiment les erreurs de saisies !<\/span><\/span><\/a><\/p>\n

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    D\u00e9couvrez les impacts concrets d’une donn\u00e9e incompl\u00e8te ou erron\u00e9e dans un ERP, et les causes d’une mauvaise qualit\u00e9 des donn\u00e9es.<\/p>\n","protected":false},"author":18,"featured_media":43976,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[508],"tags":[],"class_list":["post-43833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rh"],"yoast_head":"\nPourquoi la qualit\u00e9 des donn\u00e9es est-elle un sujet central sur l\u2019ERP ?<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les impacts concrets d'une donn\u00e9e incompl\u00e8te ou erron\u00e9e dans un ERP, et les causes d'une mauvaise qualit\u00e9 des donn\u00e9es.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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