{"id":43827,"date":"2025-07-03T09:05:39","date_gmt":"2025-07-03T08:05:39","guid":{"rendered":"https:\/\/shortways.com\/?p=43827"},"modified":"2025-11-18T10:57:07","modified_gmt":"2025-11-18T09:57:07","slug":"secrets-employes-operationnels-des-premier-jour","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/rh\/secrets-employes-operationnels-des-premier-jour\/","title":{"rendered":"6 secrets pour rendre vos nouveaux employ\u00e9s op\u00e9rationnels d\u00e8s le 1er jour"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”29px|||||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]L\u2019arriv\u00e9e d\u2019un nouveau collaborateur est toujours un moment charni\u00e8re pour l\u2019entreprise. Au-del\u00e0 des aspects humains, l\u2019enjeu est aussi technique et op\u00e9rationnel : comment faire en sorte qu\u2019un nouvel utilisateur soit imm\u00e9diatement \u00e0 l\u2019aise dans son environnement digital, sans perte de temps ni saturation du support ?<\/p>\n

D\u00e9couvrez 6 leviers pour fluidifier cette prise en main\u2026 et un outil qui change tout : l\u2019Assistant Shortways.
\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]Au programme :<\/span><\/b><\/p>\n

    \n
  1. \u00c9liminer les obstacles d\u2019acc\u00e8s aux outils d\u00e8s l\u2019arriv\u00e9e<\/a><\/li>\n
  2. Fournir des ressources utiles au moment o\u00f9 elles sont n\u00e9cessaires<\/a><\/li>\n
  3. Adapter l\u2019accompagnement au profil et au r\u00f4le de l\u2019utilisateur<\/a><\/li>\n
  4. D\u00e9charger les RH et les managers des sollicitations r\u00e9currentes<\/a><\/li>\n
  5. Instaurer des rep\u00e8res clairs dans les premiers usages<\/a><\/li>\n
  6. Capitaliser sur l\u2019autonomie d\u00e8s les premi\u00e8res actions<\/a><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”eliminer” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    1. \u00c9liminer les obstacles d\u2019acc\u00e8s aux outils d\u00e8s l\u2019arriv\u00e9e<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Les premi\u00e8res heures sont souvent consacr\u00e9es \u00e0 la prise en main des outils<\/span> : <\/strong>identifiants \u00e0 activer, interfaces \u00e0 d\u00e9couvrir, premi\u00e8res t\u00e2ches \u00e0 effectuer\u2026 Or, c\u2019est pr\u00e9cis\u00e9ment \u00e0 ce moment que surgissent les premiers blocages<\/strong><\/span>. Un mot de passe oubli\u00e9, un \u00e9cran incompris, un champ mal renseign\u00e9, et la promesse d\u2019une prise de poste fluide s\u2019effondre.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]L\u2019Assistant Shortways permet de guider l\u2019utilisateur pas-\u00e0-pas d\u00e8s sa premi\u00e8re connexion, en lui montrant o\u00f9 cliquer, comment remplir un formulaire, ou comment lancer son premier processus. Tout est contextualis\u00e9, directement dans l\u2019application.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”fournir” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    2. Fournir des ressources utiles au moment o\u00f9 elles sont n\u00e9cessaires<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Les nouveaux arrivants re\u00e7oivent souvent un flot de documents avant m\u00eame d\u2019avoir rencontr\u00e9 leur \u00e9quipe ou ouvert leur SIRH. Ce trop-plein d\u2019informations, livr\u00e9 trop t\u00f4t, est vite oubli\u00e9. Le vrai besoin d\u2019assistance se manifeste quand l\u2019utilisateur est face \u00e0 l\u2019\u00e9cran<\/strong><\/span>, confront\u00e9 \u00e0 une action concr\u00e8te \u00e0 r\u00e9aliser.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]Gr\u00e2ce \u00e0 l\u2019Assistant Shortways, les ressources sont int\u00e9gr\u00e9es dans les \u00e9crans de l\u2019outil : vid\u00e9os, pas-\u00e0-pas, FAQ, … L\u2019utilisateur n\u2019a plus \u00e0 chercher, il est guid\u00e9 directement \u00e0 l\u2019endroit o\u00f9 il en a besoin, quand il en a besoin.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”adapter” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    3. Adapter l\u2019accompagnement au profil et au r\u00f4le de l\u2019utilisateur<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Un manager, un collaborateur RH ou un technicien terrain n\u2019ont ni les m\u00eames attentes, ni les m\u00eames t\u00e2ches \u00e0 r\u00e9aliser<\/strong><\/span>. Pourtant, les formations sont souvent standardis\u00e9es, ce qui g\u00e9n\u00e8re frustration ou d\u00e9sengagement. L\u2019accompagnement doit \u00eatre cibl\u00e9, pertinent et adapt\u00e9 aux usages r\u00e9els de chacun.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]L\u2019Assistant Shortways permet d\u2019afficher des contenus personnalis\u00e9s selon le r\u00f4le, la langue ou la typologie d\u2019utilisateur. Un manager verra des aides adapt\u00e9es \u00e0 ses processus, tandis qu\u2019un collaborateur terrain acc\u00e8dera uniquement \u00e0 ce qui le concerne.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” locked=”off” custom_padding=”||48px|||”][et_pb_column type=”3_5″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” custom_margin=”||21px|||” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” inline_fonts=”Metropolis Extra Bold” global_colors_info=”{}”]<\/p>\n

    Pour en savoir plus, d\u00e9couvrez notre Livre Blanc sur ce sujet !<\/span><\/p>\n

    “L’adoption du SIRH dans les organisations
    Focus sur le support utilisateur”<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/” button_text=”Acc\u00e9der au Livre Blanc” button_alignment=”center” _builder_version=”4.24.2″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#38ABDD” button_border_width=”0px” button_border_radius=”100px” button_icon=”9||divi||400″ transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” box_shadow_style=”preset1″ box_shadow_color=”#1780AF” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/LAdoption-du-SIRH-focus-support-utilisateur-Livre.png” title_text=”L’Adoption du SIRH focus support utilisateur – Livre” url=”https:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/” align=”center” _builder_version=”4.24.2″ _module_preset=”default” width=”60%” width_tablet=”50%” width_phone=”50%” width_last_edited=”on|desktop” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”decharger” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    4. D\u00e9charger les RH et les managers des sollicitations r\u00e9currentes<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Les premi\u00e8res demandes des nouveaux employ\u00e9s sont souvent les m\u00eames : “Comment poser mes cong\u00e9s ?”, “O\u00f9 retrouver ma fiche de paie ?”, “Comment compl\u00e9ter mon profil RH ?”. Les RH et managers passent alors un temps pr\u00e9cieux \u00e0 r\u00e9pondre \u00e0 des questions basiques, au lieu de se concentrer sur des missions plus importantes<\/strong>.<\/span>
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]Avec l\u2019Assistant Shortways, ces questions connues et r\u00e9currentes trouvent une r\u00e9ponse imm\u00e9diate, directement dans l\u2019outil. L\u2019utilisateur n\u2019a plus besoin d\u2019interrompre son manager ou d\u2019\u00e9crire au support RH pour des demandes simples.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”instaurer” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    5. Instaurer des rep\u00e8res clairs dans les premiers usages<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Les premiers jours sont d\u00e9cisifs pour donner confiance aux nouveaux utilisateurs. Il est essentiel qu\u2019ils sachent o\u00f9 cliquer, quelles \u00e9tapes suivre, comment v\u00e9rifier que leur saisie est correcte. Une interface mal ma\u00eetris\u00e9e g\u00e9n\u00e8re du stress, des erreurs et une perte de temps<\/strong>.<\/span>
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]L\u2019Assistant Shortways ins\u00e8re des bulles d\u2019aide, des pop-ups ou des tutoriels interactifs dans le SIRH. L\u2019utilisateur b\u00e9n\u00e9ficie d\u2019un accompagnement visuel et interactif qui le rassure dans ses premiers usages.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”capitaliser” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    6. Capitaliser sur l\u2019autonomie d\u00e8s les premi\u00e8res actions<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Un collaborateur qui r\u00e9ussit seul ses premi\u00e8res d\u00e9marches num\u00e9riques va gagner en autonomie, en efficacit\u00e9 et en confiance<\/strong><\/span>. Cela r\u00e9duit d\u00e8s le d\u00e9part sa d\u00e9pendance au support, sa charge mentale, et renforce son sentiment de ma\u00eetrise de son poste.
    \n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” global_colors_info=”{}”]L\u2019Assistant Shortways favorise cette autonomie en permettant \u00e0 chaque utilisateur de retrouver rapidement une aide adapt\u00e9e, \u00e0 chaque \u00e9tape de ses processus. L\u2019utilisateur apprend en faisant, et monte en comp\u00e9tence sans quitter son environnement de travail.<\/em>
    \n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”formation-accompagnement” _builder_version=”4.27.0″ _module_preset=”default” header_2_text_color=”#38ABDD” header_2_font_size=”15px” locked=”off” global_colors_info=”{}”]<\/p>\n

    Conclusion<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

    Assurer la productivit\u00e9 imm\u00e9diate d\u2019un nouvel arrivant ne repose plus uniquement sur des formations ponctuelles ou des guides g\u00e9n\u00e9riques. C\u2019est l\u2019exp\u00e9rience utilisateur, dans son contexte, qui fait la diff\u00e9rence.<\/p>\n

    En int\u00e9grant un accompagnement digital intelligent comme l\u2019Assistant Shortways, vous transformez chaque action en opportunit\u00e9 d\u2019apprentissage, et chaque \u00e9cran en levier d\u2019autonomie.<\/p>\n

    Vous souhaitez voir l\u2019Assistant en action\u00a0? Contactez-nous d\u00e8s maintenant pour une d\u00e9monstration<\/a>.<\/span><\/span><\/p>\n

    \ud83d\udc49 Pour aller plus loin sur ce sujet, d\u00e9couvrez<\/span>\u00a0l’onboarding\u202f: 10 fondamentaux pour repenser l\u2019adoption des nouveaux utilisateurs<\/a><\/span><\/p>\n

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    Adapter, instaurer, capitaliser, … D\u00e9couvrez nos 6 secrets pour rendre vos nouveaux employ\u00e9s op\u00e9rationnels d\u00e8s le 1er jour<\/p>\n","protected":false},"author":18,"featured_media":43960,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[508],"tags":[],"class_list":["post-43827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rh"],"yoast_head":"\n6 secrets pour rendre vos employ\u00e9s op\u00e9rationnels d\u00e8s le 1er jour<\/title>\n<meta name=\"description\" content=\"Adapter, instaurer, capitaliser, ... 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