{"id":43815,"date":"2025-06-26T09:05:40","date_gmt":"2025-06-26T08:05:40","guid":{"rendered":"https:\/\/shortways.com\/?p=43815"},"modified":"2025-11-18T10:51:32","modified_gmt":"2025-11-18T09:51:32","slug":"pourquoi-onboarding-utilisateur-sirh-a-repenser","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/actualite\/pourquoi-onboarding-utilisateur-sirh-a-repenser\/","title":{"rendered":"Pourquoi l\u2019onboarding de vos utilisateurs sur leur SIRH est \u00e0 repenser"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb29px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

L\u2019onboarding des utilisateurs sur un Syst\u00e8me d\u2019Information des Ressources Humaines (SIRH) est souvent r\u00e9duit \u00e0 une \u00e9tape administrative : donner un acc\u00e8s, transmettre un manuel utilisateur, et proposer une formation initiale.<\/p>\n

Pourtant, dans les faits, cette approche montre tr\u00e8s rapidement ses limites. L\u2019adoption d\u2019un SIRH ne d\u00e9pend pas uniquement de la qualit\u00e9 de l\u2019outil, mais surtout de la mani\u00e8re dont il est compris, int\u00e9gr\u00e9 et utilis\u00e9 par les collaborateurs.<\/p>\n

Or, \u00e0 l\u2019heure o\u00f9 les organisations changent vite, o\u00f9 les applications \u00e9voluent en continu et o\u00f9 le temps de formation est r\u00e9duit, il devient important de repenser l\u2019onboarding des utilisateurs.<\/p>\n

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Au programme :<\/span><\/b><\/p>\n

    \n
  1. Des utilisateurs mal pr\u00e9par\u00e9s \u00e0 l\u2019utilisation du SIRH<\/span><\/a><\/li>\n
  2. Des impacts directs sur les processus RH et la qualit\u00e9 des donn\u00e9es<\/span><\/a><\/li>\n
  3. Repenser l\u2019onboarding comme un processus continu et personnalis\u00e9<\/a><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbutilisateurs-mal-prepares\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    1. Des utilisateurs mal pr\u00e9par\u00e9s \u00e0 l\u2019utilisation du SIRH<\/span><\/span><\/h2>\n

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    La plupart des utilisateurs RH et non RH ne se connectent que ponctuellement \u00e0 leur SIRH. Ils y acc\u00e8dent pour mettre \u00e0 jour leurs donn\u00e9es personnelles, poser des cong\u00e9s, valider un entretien ou d\u00e9clarer des temps de travail. Ce sont des usages simples\u2026 mais pas toujours intuitifs. Lorsqu\u2019ils sont confront\u00e9s \u00e0 une interface complexe ou \u00e0 des processus qu\u2019ils ne ma\u00eetrisent pas, ils se tournent vers le support ou improvisent.<\/strong><\/span><\/p>\n

    Et pour cause : les dispositifs de formation classiques comme des sessions en salle, des webinaires ponctuels ou encore des manuels PDF ne suffisent plus. Le collaborateur d\u2019aujourd\u2019hui n\u2019a que quelques minutes \u00e0 consacrer \u00e0 son apprentissage, et il les consacre en g\u00e9n\u00e9ral \u00e0 ses t\u00e2ches prioritaires. Les enjeux RH passent souvent au second plan.<\/p>\n

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    \ud83d\udca1 Conseil : Pr\u00e9voir un parcours d\u2019onboarding fractionn\u00e9, avec des micro-formations d\u00e9livr\u00e9es progressivement selon les besoins m\u00e9tiers et directement int\u00e9gr\u00e9es au SIRH. Ce format permet aux utilisateurs d\u2019acqu\u00e9rir les bons r\u00e9flexes sans surcharge cognitive.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbimpacts-directs\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    2. Des impacts directs sur les processus RH et la qualit\u00e9 des donn\u00e9es<\/span><\/span><\/h2>\n

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    Un onboarding mal con\u00e7u g\u00e9n\u00e8re des cons\u00e9quences tr\u00e8s concr\u00e8tes : erreurs de saisie, processus incomplets, campagnes d\u2019entretiens mal suivies, indicateurs RH fauss\u00e9s\u2026 La qualit\u00e9 des donn\u00e9es RH est directement corr\u00e9l\u00e9e au niveau d\u2019appropriation du SIRH par les utilisateurs. Et lorsque les utilisateurs ne sont pas form\u00e9s correctement, ce sont les \u00e9quipes RH qui doivent compenser<\/strong><\/span>, corriger, retraiter, voire r\u00e9expliquer.<\/p>\n

    Le support RH devient alors un centre de gestion des anomalies plut\u00f4t qu\u2019un levier d\u2019am\u00e9lioration continue. \u00c0 cela s\u2019ajoute la frustration des utilisateurs, qui peinent \u00e0 s\u2019y retrouver, multiplient les tickets d\u2019assistance, ou se d\u00e9tournent du SIRH au profit de solutions parall\u00e8les : mails, fichiers Excel, impressions papier\u2026<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    \ud83d\udca1 Conseil : Aidez les utilisateurs \u00e0 s\u2019y retrouver en int\u00e9grant de l\u2019accompagnement sur les \u00e9crans. Organisez des campagnes de sensibilisation sur la qualit\u00e9 des donn\u00e9es et sur l\u2019importance de renseigner correctement les informations. Montrez les cons\u00e9quences concr\u00e8tes d\u2019une mauvaise saisie pour renforcer l\u2019engagement des utilisateurs.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb3_5,2_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb||45px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||21px|||\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbMetropolis Extra Bold\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Pour en savoir plus, d\u00e9couvrez notre Livre Blanc sur ce sujet !<\/span><\/p>\n

    \u00ab\u00a0L’adoption du SIRH dans les organisations
    Focus sur le support utilisateur\u00a0\u00bb<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb button_text=\u00a0\u00bbAcc\u00e9der au Livre Blanc\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#38ABDD\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb100px\u00a0\u00bb button_icon=\u00a0\u00bb9||divi||400″ transform_scale_tablet=\u00a0\u00bb\u00a0\u00bb transform_scale_phone=\u00a0\u00bb\u00a0\u00bb transform_scale_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_rotate_tablet=\u00a0\u00bb\u00a0\u00bb transform_rotate_phone=\u00a0\u00bb\u00a0\u00bb transform_rotate_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_skew_tablet=\u00a0\u00bb\u00a0\u00bb transform_skew_phone=\u00a0\u00bb\u00a0\u00bb transform_skew_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb transform_origin_tablet=\u00a0\u00bb\u00a0\u00bb transform_origin_phone=\u00a0\u00bb\u00a0\u00bb transform_origin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_color=\u00a0\u00bb#1780AF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.17.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/shortways.com\/wp-content\/uploads\/2024\/05\/LAdoption-du-SIRH-focus-support-utilisateur-Livre.png\u00a0\u00bb title_text=\u00a0\u00bbL’Adoption du SIRH focus support utilisateur – Livre\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/shortways.com\/fr\/livre-blanc-adoption-sirh-support\/\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb50%\u00a0\u00bb width_phone=\u00a0\u00bb50%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbrepenser-onboarding\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    3. Repenser l\u2019onboarding comme un processus continu et personnalis\u00e9<\/span><\/span><\/h2>\n

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    Il est temps de passer d\u2019une logique d\u2019onboarding unique \u00e0 une approche continue et personnalis\u00e9e. L\u2019utilisateur ne doit pas \u00eatre form\u00e9 une fois pour toutes, mais accompagn\u00e9 dans la dur\u00e9e. D\u2019autant plus que le SIRH \u00e9volue r\u00e9guli\u00e8rement, que des nouveaux modules sont activ\u00e9s, que des populations sp\u00e9cifiques (managers, saisonniers, int\u00e9rimaires\u2026) doivent \u00eatre form\u00e9es de mani\u00e8re cibl\u00e9e.<\/strong><\/span><\/p>\n

    Un bon onboarding ne se limite pas \u00e0 transmettre des informations. Il doit s\u2019adapter au r\u00f4le, au niveau de ma\u00eetrise et au contexte de chaque utilisateur. Il doit aussi s\u2019appuyer sur les outils de communication internes (portails RH, intranet, newsletters) pour rappeler r\u00e9guli\u00e8rement les bonnes pratiques ou informer des nouveaut\u00e9s.<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    \ud83d\udca1 Conseil : Cr\u00e9ez des ressources d\u2019aide \u00e0 la demande comme des vid\u00e9os courtes, des guides pas-\u00e0-pas ou encore des infographies, accessibles \u00e0 tout moment et mises \u00e0 jour r\u00e9guli\u00e8rement. Encouragez une culture de l\u2019apprentissage autonome.<\/em><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbformation-accompagnement\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_color=\u00a0\u00bb#38ABDD\u00a0\u00bb header_2_font_size=\u00a0\u00bb15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Conclusion<\/span><\/span><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||40px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    L\u2019onboarding utilisateur est bien plus qu\u2019un passage oblig\u00e9. C\u2019est une condition essentielle de la performance RH. Lorsqu\u2019il est bien pens\u00e9, il fluidifie l\u2019utilisation du SIRH, r\u00e9duit les erreurs, soulage le support RH, am\u00e9liore la qualit\u00e9 des donn\u00e9es et augmente la satisfaction des collaborateurs. Mais pour \u00eatre efficace, il doit \u00eatre con\u00e7u comme un accompagnement \u00e9volutif, contextualis\u00e9 et adapt\u00e9 aux nouveaux usages num\u00e9riques.<\/p>\n

    \ud83d\udc49 Pour aller plus loin sur ce sujet, d\u00e9couvrez<\/span>\u00a0<\/span><\/span>les 5 freins sur l\u2019onboarding de nouveaux utilisateurs<\/span><\/span><\/a><\/p>\n

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