{"id":41467,"date":"2024-11-08T09:00:19","date_gmt":"2024-11-08T08:00:19","guid":{"rendered":"https:\/\/shortways.com\/?p=41467"},"modified":"2024-11-28T15:04:09","modified_gmt":"2024-11-28T14:04:09","slug":"intelligence-artificielle","status":"publish","type":"post","link":"https:\/\/shortways.com\/fr\/blog\/smart-ticketing\/intelligence-artificielle\/","title":{"rendered":"Smart Ticketing s\u2019enrichit d\u2019une couche d\u2019Intelligence artificielle"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||29px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span class=\"TextRun SCXW159070390 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159070390 BCX0\" data-ccp-parastyle=\"No Spacing\">Shortways, \u00e9diteur d\u2019un assistant num\u00e9rique qui accompagne les entreprises dans la digitalisation du travail, continue d\u2019innover et fait \u00e9voluer sa solution <a href=\"https:\/\/shortways.com\/fr\/smart-ticketing\/\">Smart <\/a><\/span><a href=\"https:\/\/shortways.com\/fr\/smart-ticketing\/\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW159070390 BCX0\" data-ccp-parastyle=\"No Spacing\">Ticketing<\/span><\/a><span class=\"NormalTextRun SCXW159070390 BCX0\" data-ccp-parastyle=\"No Spacing\"> en <span style=\"color: #38abdd;\">int\u00e9grant une couche d\u2019Intelligence artificielle<\/span> qui permettra d\u2019offrir un support contextualis\u00e9 optimis\u00e9 aux utilisateurs m\u00e9tier.<\/span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span class=\"TextRun SCXW25104275 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25104275 BCX0\" data-ccp-parastyle=\"No Spacing\">Smart <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25104275 BCX0\" data-ccp-parastyle=\"No Spacing\">Ticketing<\/span><span class=\"NormalTextRun SCXW25104275 BCX0\" data-ccp-parastyle=\"No Spacing\"> est une plateforme de gestion des tickets de support utilisateurs int\u00e9gr\u00e9e aux applications m\u00e9tiers (SIRH, ERP, CRM, etc.). Ainsi, les utilisateurs saisissent des tickets contextualis\u00e9s depuis les \u00e9crans de leur application. Ces tickets sont enrichis des donn\u00e9es de l\u2019application. Ils chattent en temps r\u00e9el avec les \u00e9quipes support et acc\u00e8dent \u00e0 une base de connaissances de r\u00e9ponses aux probl\u00e8mes connus. La <span style=\"color: #38abdd;\">productivit\u00e9 des \u00e9quipes supports est alors am\u00e9lior\u00e9e<\/span> et les u<span style=\"color: #38abdd;\">tilisateurs mieux accompagn\u00e9s<\/span> dans leurs demandes. Cela permet aussi de r\u00e9duire la pression sur le service support et d\u2019avoir moins de tickets \u00e0 g\u00e9rer.<\/span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #38abdd;\"><strong><span class=\"TextRun MacChromeBold SCXW89827083 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89827083 BCX0\" data-ccp-parastyle=\"No Spacing\">Une intelligence artificielle pour offrir une meilleure exp\u00e9rience utilisateur<\/span><\/span><\/strong><\/span>\u00a0<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span class=\"TextRun SCXW260802086 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260802086 BCX0\" data-ccp-parastyle=\"No Spacing\">\u00c0 travers l\u2019intelligence artificielle, Smart <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW260802086 BCX0\" data-ccp-parastyle=\"No Spacing\">Ticketing<\/span><span class=\"NormalTextRun SCXW260802086 BCX0\" data-ccp-parastyle=\"No Spacing\"> sera encore plus intuitive et simple \u00e0 utiliser. Ainsi, les utilisateurs pourront acc\u00e9der rapidement aux r\u00e9ponses souhait\u00e9es pour r\u00e9soudre leurs probl\u00e8mes. En combinant IA et donn\u00e9es contextuelles, il sera possible de r\u00e9pondre \u00e0 de nombreux cas d\u2019usage qui se rapportent au probl\u00e8me sugg\u00e9r\u00e9 et ainsi d\u2019apporter une r\u00e9ponse op\u00e9rationnelle concr\u00e8te.<\/span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<blockquote>\n<p><span class=\"TextRun SCXW180154752 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SpellingErrorV2Themed SCXW180154752 BCX0\" data-ccp-parastyle=\"No Spacing\">Toan<\/span> <span class=\"NormalTextRun SCXW180154752 BCX0\" data-ccp-parastyle=\"No Spacing\">NGUYEN<\/span><\/strong><span class=\"NormalTextRun SCXW180154752 BCX0\" data-ccp-parastyle=\"No Spacing\">, Pr\u00e9sident de Shortways <em>\u00ab\u202fR\u00e9duire les blocages op\u00e9rationnels et acc\u00e9l\u00e9rer la r\u00e9solution des probl\u00e8mes sont les fondements de notre solution. Pour aller encore plus loin et accroitre la port\u00e9e de notre outil, l\u2019Intelligence artificielle va jouer un r\u00f4le de premier plan et apporter des r\u00e9ponses toujours plus pertinentes. Cette \u00e9volution de notre solution sera disponible tr\u00e8s prochainement et int\u00e9gr\u00e9e sans bouleversement dans notre offre actuelle.\u202f\u00bb<\/em><\/span><\/span><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/shortways.com\/fr\/blog\/category\/smart-ticketing\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;D\u00e9couvrez nos articles sur le ticketing m\u00e9tier&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#38ABDD&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_icon=&#8221;&#x39;||divi||400&#8243; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/shortways.com\/fr\/abonnement-newsletter\/?utm_source=Site&#038;utm_medium=Trafic+direct&#038;utm_content=5ff438b0d59cbc58b22943b7&#038;utm_campaign=Inscription_newsletter\"><img decoding=\"async\" src=\"https:\/\/i1.wp.com\/files.plezi.co\/p\/5f17f2d4f4208726cdaaaa43\/contents\/5ff438b0d59cbc58b22943b7\/ctas\/5ff47428d59cbc58b2294fe1\/banniere-newsletter.png?w=1080&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shortways, \u00e9diteur d\u2019un assistant num\u00e9rique qui accompagne les entreprises dans la digitalisation du travail, continue d\u2019innover et fait \u00e9voluer sa solution Smart Ticketing en int\u00e9grant une couche d\u2019Intelligence artificielle qui permettra d\u2019offrir un support contextualis\u00e9 optimis\u00e9 aux utilisateurs m\u00e9tier.Smart Ticketing est une plateforme de gestion des tickets de support utilisateurs int\u00e9gr\u00e9e aux applications m\u00e9tiers (SIRH, [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":34622,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","cybocfi_hide_featured_image":"","spay_email":"","footnotes":""},"categories":[3747],"tags":[],"class_list":["post-41467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smart-ticketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart Ticketing s\u2019enrichit d\u2019une couche d\u2019Intelligence artificielle<\/title>\n<meta name=\"description\" content=\"Shortways fait \u00e9voluer sa solution Smart Ticketing en int\u00e9grant de l&#039;intelligence artificielle pour offrir un support contextualis\u00e9 optimis\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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